Relationship Manager Gold Loan

AU Small Finance Bank; Jamnagar; On-site; INR 550,000 - 750,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Manager for Gold Loans in Jamnagar, Gujarat. The role focuses on acquiring gold loan customers, conducting valuations, handling documentation and ensuring timely disbursement and repayment tracking.

You will also cross-sell banking products, support branch operations, and assist with customer queries and complaints while maintaining portfolio quality and RBI/compliance adherence.

Qualifications

• Industry: Banking / NBFC.
• Role: Sales / Lending.
• Experience: 2 to 5 years.

Responsibilities

• Primary: Customer acquisition for gold loans, conduct valuation and documentation, ensure timely disbursement and repayment tracking.
• Secondary: Cross-sell banking products, support branch operations, handle customer queries and complaints.

Skills

Communication

Negotiation

MS Office

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager Gold Loan

Position description: Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• 1.Customer acquisition for gold loans2. Conduct gold valuation and documentation3. Ensure timely disbursement and repayment tracking4.Maintain portfolio quality

Additional Responsibilities

• 1.Cross-sell banking products2. Support branch operations3. Handle customer queries and complaints

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required work experience

• Industry: Banking / NBFC
• Role: Sales / Lending
• Years of experience: 2 to 5

Key Performance Indicators

1.Loan disbursement volume2.Portfolio quality3.Customer satisfaction score

Required Competencies

1.Customer Orientation2.Integrity3.Result Focus

Required Knowledge

1. Gold loan products2. Lending norms3.KYC and compliance

Required Skills

- Communication- Negotiation- MS Office

Required abilities

• Physical: General office work
• Other: Ability to handle pressure

Work Environment Details

Branch-based with customer interaction

Specific requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: Not applicable

Other details

• Pay Rate:
• Contract Types: Permanent, Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal norms
• Union Affiliation: