Relationship Manager Gold Loan

AU SMALL FINANCE BANK; Nashik District; On-site; INR 350,000 - 700,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Manager for Gold Loans in the Nashik district. You will be responsible for acquiring and servicing gold loan customers, ensuring lending norms compliance, and helping achieve business targets.

The role is branch-based with customer interaction, requires travel, and involves cross-selling products while maintaining portfolio quality and adherence to RBI guidelines.

Qualifications

• Experience in banking or NBFC sales roles preferred.
• Knowledge of gold loan products and KYC/compliance requirements.
• Strong communication and negotiation skills with a customer-centric approach.

Responsibilities

• Acquire and service gold loan customers and maintain portfolio quality.
• Conduct gold valuation and ensure proper documentation and timely disbursement.
• Cross-sell banking products and support branch operations, handling queries and complaints.

Skills

Communication

Negotiation

MS Office

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Manager Gold Loan

Position description:

Responsible for acquiring and servicing gold loan customers, ensuring compliance with lending norms, and achieving business targets.

Primary Responsibilities

• 1.Customer acquisition for gold loans 2. Conduct gold valuation and documentation 3. Ensure timely disbursement and repayment tracking 4.Maintain portfolio quality

Additional Responsibilities

• 1.Cross-sell banking products 2. Support branch operations 3. Handle customer queries and complaints

Required Work Experience

• Industry: Banking / NBFC


• Role: Sales / Lending


• Years of experience: 2 to 5

Key Performance Indicators

1.Loan disbursement volume 2.Portfolio quality 3.Customer satisfaction score

Required Competencies

1.Customer Orientation 2.Integrity 3.Result Focus

Required Knowledge

1. Gold loan products 2. Lending norms 3.KYC and compliance

Required Skills

- Communication - Negotiation - MS Office

Required Abilities

• Physical: General office work


• Other: Ability to handle pressure

Work Environment Details

Branch-based with customer interaction

Specific Requirements

• Travel: Yes


• Vehicle: Preferred


• Work Permit: Not applicable

Other Details

• Pay Rate:


• Contract Types: Permanent, Full-time


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal norms


• Union Affiliation: