Relationship Manager - GL West

Bajaj Finserv Limited; Gir Somnath, Junagadh, Guna District; Sur place; INR 800 000 - 1 500 000; Plein temps

Résumé du poste

Bajaj Finance Limited in Junagadh, Gujarat seeks a Branch Manager to lead a team, oversee branch operations, and drive growth in consumer gold loan and related products. The role emphasizes strategic leadership, customer engagement, and adherence to policy and audit standards.

The ideal candidate brings 4–7 years of relevant experience, strong communication skills, and a background in gold loan banking or management. The position involves coaching staff and ensuring branch performance.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree required.
• Experience in gold loan banking or related management roles preferred.
• Clear, concise written and verbal communication skills.

Responsabilités

• Oversee branch operations and profitability.
• Lead field marketing to improve brand visibility.
• Plan and monitor field activities to generate leads and growth.
• Focus on customer acquisition and retention.
• Conduct valuation of pledged gold ornaments per policy and audit standards.
• Joint custodian of the vault and safekeeping of pledged securities.
• Control NPAs through follow-ups for interest collection.
• Hire, coach, mentor and train employees with timely feedback.
• Maintain quality performance and prepare growth-oriented reports.
• Increase Gold Loan business and other products (NCDs, Gold Coins).
• Ensure 100% process compliance at branch.

Connaissances

Leadership

Communication skills

Team management

Formation

Bachelor's Degree / Post-graduation Degree

Description du poste

Job Purpose

This position is open with Bajaj Finance Limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error free valuation appraisal of gold ornaments pledged in branch with correct weight/purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Location -

Junagadh,Guna,Gir,Gadhada