Relationship Manager - GL South

Bajaj Finserv Limited; Jamakhandi; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Bajaj Finance Limited is seeking a Branch Manager to lead and guide the branch team in growing the consumer gold loan business and customer base, ensuring compliance and strong customer engagement.

You will drive field marketing, monitor performance, handle valuation of pledged gold, and manage staff, processes, and reporting to support branch profitability and growth.

Qualifikationen

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation preferred.
• Experience in gold loan banking or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Aufgaben

• Lead branch operations and drive profitability.
• Drive field-marketing activities to grow leads and business.
• Engage customers and acquire/retain customers.
• Verify gold ornaments valuations following policy and audit.
• Safeguard pledged securities as vault custodian.
• Manage NPAs through follow-ups and collections.
• Hire, coach, mentor, and train staff.
• Prepare branch performance reports and drive growth.
• Increase gold loan and third-party product sales.
• Ensure 100% process compliance in valuation.

Kenntnisse

Leadership

Communication skills

Gold loan experience

Ausbildung

Bachelor's degree / Post-graduation

Jobbeschreibung

This position is open with Bajaj Finance Limited. The Branch Manager has managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisition and retention of existing customers.
• Conducting error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
• Joint custodian of the vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs under control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and among co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in the branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale, etc.
• Responsible for correct valuation maintenance of 100% process compliance at the branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.