Relationship Manager CV & CE

AU SMALL FINANCE BANK

Karnataka

On-site

INR 600,000 - 1,000,000

Full time

6 days ago

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Job summary

AU Small Finance Bank Limited is seeking a seasoned Relationship Manager (CV & CE) to manage a portfolio of Current and Savings Account clients. You will nurture relationships, identify financial needs, and deliver tailored solutions aligned with bank objectives and regulatory standards.

The role requires deep product knowledge, strategic market analysis, and cross-functional collaboration to achieve sales targets while maintaining compliance and high customer satisfaction.

Qualifications

Bachelor’s degree in Finance, Business Administration, or related field.
MBA or equivalent postgraduate qualification preferred.

Responsibilities

Develop and maintain strong relationships with existing and prospective clients to understand their banking needs and provide customized financial solutions.
Manage and grow a portfolio of Current and Savings Account clients by identifying opportunities for cross-selling and upselling bank products and services.
Conduct detailed financial analysis and risk assessment to ensure client suitability and compliance with regulatory requirements.
Collaborate with internal teams including credit, operations, and compliance to facilitate seamless onboarding and servicing of clients.
Monitor market trends and competitor activities to identify new business opportunities and adapt strategies accordingly.
Prepare and present detailed reports on client portfolio performance, sales targets, and market feedback to senior management.
Ensure adherence to all banking policies, procedures, and regulatory guidelines while delivering exceptional customer service.
Lead client engagement initiatives, including organizing financial literacy sessions and promotional campaigns to enhance client retention and acquisition.
Resolve client queries and issues promptly, maintaining high levels of client satisfaction and trust.
Participate in training and development programs to stay updated with the latest financial products, services, and industry regulations.

Skills

Client Relationship Management

Financial Needs Analysis

Portfolio Management

Cross-Selling and Upselling

Regulatory Compliance

Risk Assessment

Market Research and Analysis

Sales Strategy Development

Customer Service Excellence

Financial Product Knowledge

Communication and Presentation

Problem Solving

Negotiation Skills

CRM Software Proficiency

Education

Bachelor’s degree in Finance, Business Administration, or related field

MBA or equivalent postgraduate qualification preferred

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Manager CV & CE

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:

AU Small Finance Bank Limited is seeking a seasoned professional to join our Sales department as a Relationship Manager specializing in Current and Savings Accounts (CV & CE). This role demands a strategic individual with a deep understanding of financial products and services, exceptional client management skills, and the ability to drive business growth by nurturing and expanding client relationships. The ideal candidate will be responsible for managing a portfolio of clients, identifying their financial needs, and delivering tailored banking solutions that align with the bank’s objectives and compliance standards. This position requires a proactive approach to market analysis, customer engagement, and cross-functional collaboration to enhance customer satisfaction and achieve sales targets within the competitive financial services industry.

Responsibilities

Develop and maintain strong relationships with existing and prospective clients to understand their banking needs and provide customized financial solutions.
Manage and grow a portfolio of Current and Savings Account clients by identifying opportunities for cross-selling and upselling bank products and services.
Conduct detailed financial analysis and risk assessment to ensure client suitability and compliance with regulatory requirements.
Collaborate with internal teams including credit, operations, and compliance to facilitate seamless onboarding and servicing of clients.
Monitor market trends and competitor activities to identify new business opportunities and adapt strategies accordingly.
Prepare and present detailed reports on client portfolio performance, sales targets, and market feedback to senior management.
Ensure adherence to all banking policies, procedures, and regulatory guidelines while delivering exceptional customer service.
Lead client engagement initiatives, including organizing financial literacy sessions and promotional campaigns to enhance client retention and acquisition.
Resolve client queries and issues promptly, maintaining high levels of client satisfaction and trust.
Participate in training and development programs to stay updated with the latest financial products, services, and industry regulations.

Skill

Client Relationship Management
Financial Needs Analysis
Portfolio Management
Cross-Selling and Upselling
Regulatory Compliance
Risk Assessment
Market Research and Analysis
Sales Strategy Development
Customer Service Excellence
Financial Product Knowledge
Communication and Presentation
Problem Solving
Negotiation Skills
CRM Software Proficiency

Preferred Qualifications

Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
Minimum of 5 years of experience in relationship management within the banking or financial services sector, with a focus on Current and Savings Accounts.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities