Current Account Relationship Manager (BANK)

Quotient Consultancy; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Quotient Consultancy's client, a leading bank, is hiring a Relationship Manager for Current Account in Mumbai. You will manage a portfolio of clients, drive CASA growth, acquire new customers, and enhance product penetration per customer.

You will handle routine banking transactions, support branch objectives, and ensure compliance with operational standards while delivering best-in-class service and cross-selling opportunities.

Qualifications

• Experience in relationship management for banking clients.
• Proven ability to cross-sell banking products.
• Strong customer service and compliance orientation.

Responsibilities

• Drive CASA growth and acquire new clients per branch targets.
• Engage clients to cross-sell banking products.
• Promote digital onboarding and usage of Mobile/Net Banking.
• Ensure compliance with bank policies and adhere to operational standards.
• Maintain branch records and resolve customer queries promptly.

Skills

Relationship management

Cross-selling

Customer service

Digital banking

Job description

Leading Bank Hiring Relationship Manager Current Account

About the Role

TheRelationship Manager Current Accountis responsible for managing a portfolio of clients to ensure superior service delivery and drivecross-sellingof banking products. The role focuses on building CASA (Current Account Savings Account) balances, acquiring new

clients, and enhancing product penetration per customer. It also involves handling routine banking transactions, managing branch deliverables, and ensuring compliance with operational standards.

Key Responsibilities

Primary Responsibilities

• Drive CASA value build-up and acquire new clients as per branch targets.
• Ensure effectiveclient engagementto facilitatecross-sellingof banking products.
• Increase product holding per customer within the assigned portfolio.
• Profile all engaged clients and present suitable banking solutions.
• Promote digital onboarding and usage of services such as Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans.
• Meet monthly operating plans to improve scorecard performance and decile rankings.
• Coordinate with relationship managers to close business loans, working capital requirements, POS, CMS, and trade transactions generated throughclient engagement.
• Ensure quick resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks.
• Act as custodian of the branch vault, managing vault limits, cash, and non-cash transactions.
• Ensure zero instances of cash shortage or excess at the teller counter.
• Regularly update key registers and review branch reports such as EOD cash position, LTR, and instruments issued.
• Monitor and reconcile dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable as per required formats.
• Ensure strict adherence to bank policies and compliance standards.

Secondary Responsibilities

• Conduct audits and ensure compliance with internal and external regulations.
• Deliver best-in-classcustomer serviceto become the primary banker for clients.