Relationship Manager - CRM

The House of Abhinandan Lodha; Ghaziabad District; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

CRM knowledge

Presentation skills

Research and analytical skills

Strategic thinking

Job summary

The House of Abhinandan Lodha is seeking a Relationship Manager to oversee post-sales customer relationships, ensure timely collections, and smooth documentation and registrations.

You will coordinate with banks, loan teams, sales and registration agents, resolve queries, and maintain data accuracy, aiming for high CSAT and a seamless customer experience.

Qualifications

• Strong communication and negotiation skills.
• Experience in managing customer relationships across post-sales.
• Ability to handle collections and delinquency.
• Proficiency with MS Excel and MS Office.
• Coordination with banks, loan teams, and registration agents.
• Attention to data accuracy and compliance.

Responsibilities

• Manage customer relationships and resolve queries and concerns.
• Conduct welcome calls, customer profiling, and regular communications.
• Ensure timely payment collections, including CLP, SDR, and advance payments.
• Manage delinquency communication and follow up on overdue payments.
• Coordinate with customers, banks, loan teams, Sales, and registration agents for documentation, loan disbursement, and registration.
• Validate agreements, demand letters, and customer documentation for accuracy and completeness.
• Coordinate registration, registered documents, possession, and key handover.
• Support customer retention, loyalty, referral, and campaign initiatives.
• Ensure accurate customer data, process compliance, and timely system updates.
• Drive a high level of customer satisfaction and service experience.

Skills

Communication

Negotiation

Objection handling

Relationship mgmt

Customer facing

Numerical aptitude

Attention to detail

Conflict resolution

Problem solving

MS Excel

Tools

CRM

Job description

Role Overview

The Relationship Manager will be responsible for managing customer relationships across the post-sales journey, ensuring timely collections, documentation, registration, query resolution, and a seamless customer experience.

Key Responsibilities

• Manage customer relationships and provide timely resolution of queries and concerns.
• Conduct welcome calls, customer profiling, and regular customer communications.
• Ensure timely payment collections, including CLP, SDR, and advance payments.
• Manage delinquency communication and follow up on overdue payments.
• Coordinate with customers, banks, Loan teams, Sales, and registration agents for documentation, loan disbursement, and registration.
• Validate agreements, demand letters, and customer documentation for accuracy and completeness.
• Coordinate registration, registered documents, possession, and key handover.
• Support customer retention, loyalty, referral, and campaign initiatives.
• Ensure accurate customer data, process compliance, and timely system updates.
• Drive a high level of customer satisfaction and service experience.

Key Result Areas

• Customer Servicing & CSAT
• Collections & Delinquency Management
• Registration & Possession
• Customer Retention & Loyalty
• Process Compliance & Data Accuracy

Key Skills

• Strong communication, negotiation, and objection-handling skills.
• Relationship management and customer-facing skills.
• Good numerical aptitude and attention to detail.
• Conflict resolution and problem-solving ability.
• Proficiency in MS Excel and MS Office.
• Ability to work effectively with multiple internal and external stakeholders.

Good to Have

• CRM knowledge
• Presentation skills
• Research and analytical skills
• Strategic thinking