Relationship Manager - Commercial Vehicles

Kotak Mahindra Bank Limited; Dhanbad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a proactive Relationship Manager for the Small Commercial Vehicle (SCV) retail sales segment in India. The role focuses on deposit mobilization, cross-selling financial products, and delivering service excellence at the branch level.

The candidate should demonstrate strong sales capability, leadership, and a customer-centric approach to drive growth in the SCV portfolio and expand the dealer network.

Qualifications

• Motivated and experienced Relationship Manager with a sales background.
• Strong sales expertise and leadership qualities.
• Customer-centric approach to drive business growth.

Responsibilities

• Portfolio management for SCV customers with active engagement and service delivery.
• Loan handling for Commercial Vehicle loans (new and used) from onboarding to disbursement.
• Loan processing including documentation, verification, and approvals.
• Collections follow-up to minimize delinquencies and EMI arrears.
• Market development by identifying new areas and gathering market intelligence.
• Sales generation by creating new market opportunities and expanding the customer base.
• Relationship building with vehicle dealers and clients to foster trust.

Skills

Sales expertise

Leadership

Customer engagement

Job description

Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail Sales

We are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring strong sales expertise, leadership qualities, and a customer‑centric approach to drive business growth.

• Portfolio Management: Manage and maintain the existing portfolio of Small Commercial Vehicle (SCV) customers, ensuring consistent engagement and service delivery.
• Loan Handling: Oversee the end‑to‑end process of Commercial Vehicle loans (both new and used), from customer onboarding to loan disbursement.
• Loan Processing: Facilitate the complete loan process for vehicle financing, ensuring smooth documentation, verification, and timely approvals.
• Collections Follow‑Up: Regularly follow up with customers for EMI payments and address arrears to ensure timely collections and minimize delinquencies.
• Market Development: Explore and develop new market areas, gathering relevant market intelligence to support business growth and strategy.
• Sales Generation: Proactively identify and create new market opportunities to drive sales and expand the customer base.
• Relationship Building: Establish and maintain strong relationships with vehicle dealers and existing clients to foster trust and long‑term engagement.

Experience Level Mid Level