Relationship Manager - Small Commercial Vehicle Sales

Kotak Mahindra Bank Limited; Bathinda; On-site; INR 450,000 - 750,000; Full time

Job summary

Kotak Mahindra Bank Limited in Bathinda seeks a mid-level Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle segment. You will manage the portfolio, oversee loan processing, and build dealer relationships to drive deposits and cross-sell financial products.

The role emphasizes strong sales, leadership, and customer-centric engagement to expand the customer base and ensure excellent service delivery at the branch level.

Qualifications

• Strong sales expertise in financial products and services.
• Proven ability to lead and motivate a sales team.
• Customer-centric approach driving satisfaction and loyalty.
• Experience building and maintaining client relationships.
• Ability to identify and exploit cross-sell opportunities.
• Deposit mobilization and portfolio growth mindset.
• Knowledge of Small Commercial Vehicle financing is a plus.

Responsibilities

• Portfolio Management: Manage the SCV customer portfolio with ongoing engagement.
• Loan Handling: Oversee end-to-end Commercial Vehicle loan processes.
• Loan Processing: Ensure documentation, verification, and approvals are timely.
• Collections Follow-Up: Monitor EMI payments and minimize delinquencies.
• Market Development: Explore new market areas and gather market intelligence.
• Sales Generation: Identify and create new market opportunities to drive sales.
• Relationship Building: Build strong relationships with dealers and clients.

Skills

Sales

Relationship management

Leadership

Customer engagement

Cross-selling

Job description

Relationship Manager - Commercial Vehicles_Small Commercial Vehicle (SCV)-Rural Auto-RA-Retail Sales_Bathinda

We are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring strong sales expertise, leadership qualities, and a customer-centric approach to drive business growth.

• Portfolio Management: Manage and maintain the existing portfolio of Small Commercial Vehicle (SCV) customers, ensuring consistent engagement and service delivery.
• Loan Handling: Oversee the end-to-end process of Commercial Vehicle loans (both new and used), from customer onboarding to loan disbursement.
• Loan Processing: Facilitate the complete loan process for vehicle financing, ensuring smooth documentation, verification, and timely approvals.
• Collections Follow-Up: Regularly follow up with customers for EMI payments and address arrears to ensure timely collections and minimize delinquencies.
• Market Development: Explore and develop new market areas, gathering relevant market intelligence to support business growth and strategy.
• Sales Generation: Proactively identify and create new market opportunities to drive sales and expand the customer base.
• Relationship Building: Establish and maintain strong relationships with vehicle dealers and existing clients to foster trust and long-term engagement.

Experience Level Mid Level