Relationship Manager - B2B

Wizard Lifestyle Services (opc); New Delhi; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Travel reimbursement

Paid holidays

Growth opportunities

Supportive work environment

Job summary

Wizard Lifestyle Services (opc) invites applications for a field sales role spanning NCR. You will acquire and manage corporate, institutional, and facility-level contracts, meeting decision-makers in person, surveying sites, and servicing accounts across Delhi NCR.

The role demands travel across NCR, strong negotiation and documentation skills, and the ability to manage end-to-end contract cycles, SLAs, and renewals with a hands-on, relationship-driven approach.

Qualifications

• Strong documentation and proposal-writing ability; comfortable with contracts and compliance paperwork.
• Graduate; MBA preferred but not mandatory.

Responsibilities

• Acquire and manage corporate, institutional, and facility-level contracts across NCR.
• Visit client sites, assess requirements, and define scope for accurate quoting.
• Negotiate pricing, SLAs, terms, and contract duration with stakeholders.
• Own end-to-end paperwork: proposals, work orders, agreements, MSAs, vendor registration, GST documentation.
• Ensure SLA compliance and conduct periodic on-site audits and reviews.
• Maintain regular in-person contact with active accounts and drive renewals and expansions.
• Track invoicing and follow up on receivables; manage collections support.
• Log visits and commitments in CRM and submit weekly pipeline and account-health reports.

Skills

Proposal writing

Field sales

Relationship building

Travel readiness

Education

Graduate

MBA preferred

Job description

Role & responsibilities

Acquire and manage corporate, institutional, and facility-level contracts. This is a field-heavy, relationship-driven role you will be out meeting decision-makers, walking sites, and servicing accounts in person across NCR. Contract value is high and margins are thin, so accuracy in scoping and SLA discipline matter more than volume.

Key Responsibilities

1. Corporate Acquisition & Prospecting

• Build and work a territory-mapped prospect list across societies, offices, hubs, and hospitals in your assigned NCR zones.
• Drive pipeline through cold outreach, in-person meetings, and referrals.
• Own the full cycle from first meeting to signed contract.

2. Site Survey & Scope Definition

• Visit the client site before quoting. Assess manpower requirement, task volume, coverage hours, and operational complexity.
• Under-scoped contracts destroy margin an accurate on-ground survey is the first line of defence.

3. Commercial Negotiation & Contracting

• Prepare and present proposals with correct pricing; negotiate rate cards, SLAs, payment terms, and contract duration.
• Coordinate with the Business Head for approval on any deal below the defined margin floor.
• Never sign below the approved margin threshold without escalation.

4. Documentation & Compliance

• Own the paperwork end-to-end proposals, work orders, agreements, MSAs, vendor registration, GST and statutory documentation, and client-side compliance formalities.
• B2B clients often have long vendor-onboarding processes; drive these to closure rather than waiting on the client.

5. SLA Management & Service Delivery Oversight

• Coordinate with the Operation Manager and Operations Executives to ensure contracted SLAs are met.
• Conduct periodic on-site service audits at every managed account.
• Document performance against SLA this record is the basis for the compliance premium we charge and for renewal negotiations.

6. Account Management & Renewals

• Maintain regular in-person contact with every active account; conduct quarterly business reviews.
• Identify expansion opportunities within the account additional sites, additional service lines.
• Own renewal well before expiry; a contract renewed late is a contract at risk.

7. Collections Support

• Track invoicing and follow up on receivables with the client.
• B2B payment cycles are long active follow-up is part of the role, not an afterthought.

8. Reporting & CRM

• Log every visit, meeting, and commitment in the CRM the same day, with visit photographs and notes where required for audit trail.
• Submit weekly pipeline and account-health reports to the Business Head.

Requirements

• 2 to 5 years in B2B, institutional, or corporate sales preferably facility management, staffing, logistics, or business services.
• Must own a two-wheeler or four-wheeler with a valid driving licence and be willing to travel daily across NCR.
• Thorough familiarity with NCR geography Delhi, Gurugram, Noida, Greater Noida, Faridabad, and Ghaziabad.
• Strong documentation and proposal-writing ability; comfortable with contracts and compliance paperwork.
• Confident dealing with facility heads, admin heads, RWA committees, and hospital administrators.
• Graduate; MBA preferred but not mandatory.

Good to Have

• Existing relationships with RWAs, facility management companies, or hospital administration in NCR.
• Experience managing SLA-based service contracts.
• Understanding of GST, vendor onboarding, and tender / RFP processes.

Field Coverage Non-Negotiable

This role requires travel and on-ground presence across the entire NCR region (Delhi, Gurugram, Noida, Greater Noida, Faridabad, Ghaziabad, and surrounding areas), including:

• Residential societies and RWAs society management committees, facility offices, AOA/RWA bodies.
• Corporate offices and business parks admin heads, facility managers, HR and procurement teams.
• Commercial hubs and marketplaces cluster acquisition and multi-tenant contracts.
• Hospitals and healthcare institutions administration, patient services, documentation desks.
• Hotels, co-living spaces, and institutional campuses.
• Government and semi-government offices where documentation services apply.
• Any other client location within NCR as directed by the Operation Manager or Business Head.

Field visits are required for prospecting, site surveys, contract negotiation, service audits, escalation handling, and periodic relationship reviews. Candidates unwilling or unable to travel across NCR should not apply.

Salary & Perks

• Fixed + incentive on contract value and gross margin.
• Travel reimbursement as per company policy.
• Paid holidays as per company policy.
• Opportunity for growth.
• Supportive work environment.