Relationship Manager

Star Health and Allied Insurance Co. Ltd; Thrissur; On-site; INR 350,000 - 550,000; Full time

Job summary

Star Health & Allied Insurance Co. Ltd in Thrissur is seeking a Relationship Manager for a full-time on-site role.

You will build and maintain strong customer relationships, understand insurance needs, and present Star Health products and solutions to clients in Thrissur. Responsibilities include managing client portfolios, assisting with policy issuance and renewals, coordinating with internal teams for claims support, and driving customer retention.

Qualifications

• Candidates should possess strong customer relationship and account management skills.
• Candidates should possess sales and business development capabilities, such as cross-selling and meeting targets ethically.
• Candidates should possess communication and interpersonal skills, including clear verbal and written communication.
• Candidates should possess organizational and coordination skills, including time management and follow-up on policy issuance/renewals.
• Candidates should possess basic digital and analytical skills, including comfort with CRM tools or insurance portals and MS Office.

Responsibilities

• Build and maintain strong relationships with customers.
• Assist with policy issuance and renewals.
• Coordinate with internal teams for claims support and service issues.
• Ensure timely resolution of customer queries.
• Collaborate with agents and channel partners to drive sales and retention.

Skills

Customer relationship

Sales & BD

Communication skills

Org & coordination

Digital & analytics

Education

Bachelor’s degree in business/commerce/finance

Tools

CRM tools

MS Office

Job description

Company Description

Star Health & Allied Insurance Co. Ltd. is a leading Indian health insurance company headquartered in Chennai and was India’s first standalone health insurance provider when it began operations in 2006. The company offers a wide range of innovative products across health, personal accident, and domestic and overseas travel insurance, designed to meet diverse customer needs. Star Health has covered more than 16.9 crore lives so far and continues to scale its services to expand access to health insurance across the country. With over 14,000 employees, 800+ branch offices, and 5.8 lakh agents, it delivers cashless treatment through 14,000+ network hospitals, supported by a strong in-house claims team, 24x7 multilingual customer support, and digital platforms that ensure a seamless user experience.

Role Description

This full-time Relationship Manager role is an on-site position based in Thrissur. The Relationship Manager will build and maintain strong relationships with customers, understand their insurance needs, and provide suitable Star Health products and solutions. Daily responsibilities include managing customer portfolios, assisting with policy issuance and renewals, coordinating with internal teams for claims support and service issues, and ensuring timely resolution of customer queries. The role also involves working closely with agents and channel partners, supporting sales activities, driving customer retention, and promoting a high standard of customer experience in line with company values.

Qualifications

• Candidates should possess strong customer relationship and account management skills, including the ability to build trust, handle queries, and manage ongoing client interactions.
• Candidates should possess sales and business development capabilities, such as identifying opportunities, cross-selling and up-selling insurance products, and meeting assigned targets ethically.
• Candidates should possess communication and interpersonal skills, including clear verbal and written communication, active listening, and the ability to explain complex insurance concepts in simple terms.
• Candidates should possess organizational and coordination skills, including attention to detail, time management, and the ability to follow up on policy issuance, renewals, and claim-related processes.
• Candidates should possess basic digital and analytical skills, including comfort with CRM tools or insurance portals, MS Office applications, and the ability to interpret basic data or reports.
• A bachelor’s degree in business, commerce, finance, or a related field is preferred; prior experience in insurance, banking, or financial services relationship management will be an advantage.
• Ability to work on-site in Thrissur, collaborate effectively with cross-functional