Relationship Manager

Nido Home Finance Limited; Thane; On-site; INR 350,000 - 600,000; Full time

Job summary

Nido Home Finance Limited is seeking a Relationship Manager to manage and grow a portfolio of home finance customers in Kalyan. The role covers client acquisition, documenting loans, and post-disbursement servicing, with regular field visits and collaboration with credit and operations teams.

Ideal candidates have a graduate degree, strong CRM skills, and experience in housing finance or financial services. On-site work in Thane district, with emphasis on financial inclusion and customer service.

Qualifications

• Demonstrated customer relationship management skills and consultative support.
• Experience in sales or business development, preferably in housing finance, retail lending, or financial services.
• Strong communication and interpersonal skills in English and local languages.
• Basic financial and credit understanding, including reading income documents and loan eligibility.
• Ability to work on-site, conduct regular field visits, and manage multiple interactions.

Responsibilities

• Manage and grow a portfolio of home finance customers from acquisition to post-disbursement servicing.
• Guide customers through the loan process including documentation, approval, and collections when needed.
• Conduct regular customer meetings, assess creditworthiness at a preliminary level, coordinate with credit and operations teams.
• Identify new business opportunities through market visits and stay informed about local housing finance trends.

Skills

CRM / relationship management

Sales / business development

Communication & interpersonal

On-site work

Digital tools / loan management system

Education

Graduate degree

Finance / business background (advantage)

Tools

CRM systems

Job description

Company Description

Nido Home Finance Limited, formerly Edelweiss Housing Finance Limited, is a wholly owned subsidiary of Edelweiss Financial Services Limited and has been operating since 2010. The company is dedicated to supporting customers in fulfilling their essential need for shelter, with a strategic focus on homeownership for low-income and informal-income segments. Nido Home Finance serves over 100 locations across India, primarily in high urban migration areas, non-metro cities, and select micro-geographies. With a granular portfolio centered on affordable housing loans averaging ₹10–12 lakhs, the organization emphasizes deep market penetration, cost-efficient branch expansion, and scalability. Its growth strategy aligns with the “Housing for All” initiative, driving financial inclusion and expanding into newer geographies and untapped markets.

Role Description

The Relationship Manager is a full-time, on-site role based in Kalyan. This role involves managing and growing a portfolio of home finance customers, including acquisition of new clients and maintaining strong relationships with existing borrowers. The Relationship Manager will guide customers through the loan process, from initial inquiry and documentation to approval and post-disbursement servicing, ensuring a smooth and transparent experience. Day-to-day responsibilities include conducting customer meetings, assessing creditworthiness at a preliminary level, coordinating with credit and operations teams, and supporting collections and renewals where needed. The role also requires regular market visits, identifying new business opportunities, staying informed about local housing finance trends, and adhering to internal policies and regulatory guidelines.

Qualifications

• Demonstrated customer relationship management skills, including the ability to build trust, understand customer needs, and provide consultative support.
• Experience in sales or business development, preferably in housing finance, retail lending, or financial services.
• Strong communication and interpersonal skills, with proficiency in English and local languages relevant to the Kalyan region.
• Basic financial and credit understanding, including reading income documents, evaluating loan eligibility, and awareness of housing finance products.
• Ability to work on-site, conduct regular field visits, and manage time effectively across multiple customer interactions.
• Comfort with using digital tools and CRM or loan management systems for tracking leads, applications, and customer interactions.
• Minimum educational qualification: Graduate degree in any discipline; a degree in finance, business, or a related field is an advantage.
• Prior experience working with low- and informal-income customer segments is beneficial, along with sensitivity to diverse socio-economic backgrounds.
• Ethical conduct, adherence to regulatory and organizational policies, and a strong orientation toward financial inclusion and customer service.