Relationship Manager

CHN; Odisha; On-site; INR 400,000 - 600,000; Full time

Job summary

CHN is looking for a dedicated professional in India, Odisha, to drive the success of Used Wheels loans. The role involves achieving sales and disbursement targets while managing effective customer relationships through sourcing and service delivery.

Qualified candidates should have 2–5 years of experience in vehicle finance or retail lending, alongside strong communication skills. This role offers an opportunity to impact customer satisfaction and support business growth.

Qualifications

• Graduate with 2–5 years of experience in vehicle finance, auto loans, used cars, or retail lending.
• Experience in dealer / DSA management and direct customer sourcing.
• Good communication and negotiation skills.

Responsibilities

• Achieve individual sales, disbursement, and collection targets for Used Wheels loans.
• Source business through direct customers, dealers, and DSA networks.
• Conduct customer meetings, credit profiling, and preliminary financial assessments.
• Ensure accurate documentation and smooth coordination with credit and operations.
• Maintain strong relationships with dealers, connectors, and local influencers.
• Follow up with customers to ensure timely disbursements and repayment discipline.
• Drive customer satisfaction through proactive communication and service delivery.
• Support cross-selling initiatives and promote value-added products.
• Track competition and share market insights with the Branch Business Manager.
• Ensure adherence to process, compliance, and KYC norms.
• Participate in branch marketing and business development activities.
• Maintain healthy conversion ratios and portfolio hygiene.

Skills

Sales targets achievement

Customer relationship management

Credit profiling

Communication skills

Negotiation skills

Education

Graduate degree

Job description

Acquire new customers, generate disbursements, and maintain portfolio quality for Used Wheels loans through effective sourcing, customer service, and channel management.

Responsibilities & Accountabilities

• Achieve individual sales, disbursement, and collection targets for Used Wheels loans.
• Source business through direct customers, dealers, and DSA networks.
• Conduct customer meetings, credit profiling, and preliminary financial assessments.
• Ensure accurate documentation and smooth coordination with credit and operations.
• Maintain strong relationships with dealers, connectors, and local influencers.
• Follow up with customers to ensure timely disbursements and repayment discipline.
• Drive customer satisfaction through proactive communication and service delivery.
• Support cross-selling initiatives and promote value-added products.
• Track competition and share market insights with the Branch Business Manager.
• Ensure adherence to process, compliance, and KYC norms.
• Participate in branch marketing and business development activities.
• Maintain healthy conversion ratios and portfolio hygiene.

Qualification and Skills Required

• Graduate with 2–5 years of experience in vehicle finance, auto loans, used cars, or retail lending.
• Experience in dealer / DSA management and direct customer sourcing.
• Good communication and negotiation skills.