Relationship manager

Eicher Goodearth; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

Eicher Goodearth is seeking a Relationship Manager for Mumbai to deliver elevated customer experiences, drive sales, and maintain premium store standards. The role demands strong communication, product knowledge, and a professional demeanor in a luxury retail setting.

The candidate should have 4 years of experience and a background in luxury retail or hospitality, with a passion for high-quality fabrics and apparel. This position is based in Mumbai and requires on-site presence.

Qualifications

• Comprehensive understanding of the store products.
• Advanced customer service skills.
• Strong level of professionalism at work.
• Excellent communication interpersonal skills.
• Patience when dealing with difficult customers.
• Problem-solving and conflict-resolution skills.
• Graduate with 2-4 years of experience preferably from a luxury retail/hospitality background.
• Knowledge of the apparel industry, crafts, and fabric.

Responsibilities

• Maintain outstanding store condition and visual merchandising standards for the defined category.
• Ensure a Meet and greet approach for every walk-in customer.
• Meet sales goals set out by the category in charge.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Closely monitor inventory availability/stockouts to avoid lost opportunities in the respective category.
• Be a shining example of high performance and a positive attitude.

Skills

Customer service

Communication

Professionalism

Interpersonal skills

Patience

Problem-solving

Knowledge of apparel

Education

Graduate degree

Job description

Relationship manager

LOCATION

Mumbai

YEARS OF EXPERIENCE

4 years

JOB DESCRIPTION

• Maintain outstanding store condition and visual merchandising standards for the defined category
• Ensure a Meet and greet approach for every walk-in customer
• Meet sales goals set out by the category in charge
• Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
• Closely monitor inventory availability/stockouts to avoid lost opportunities in the respective category
• Be a shining example of high performance and a positive attitude

REQUIREMENTS

• Comprehensive understanding of the store products
• Advanced customer service skills
• Strong level of professionalism at work
• Excellent communication interpersonal skills
• Patience when dealing with difficult customers
• Problem-solving conflict resolution skills
• Graduate with 2-4 years of experience preferably from a luxury retail/hospitality background
• Knowledge of the apparel industry, crafts, and fabric.