Relationship Manager

IndusInd Nippon Life Insurance Company Limited; Ludhiana; On-site; INR 500,000 - 800,000; Full time

Job summary

IndusInd Nippon Life Insurance Company Limited in Ludhiana seeks a full-time Relationship Manager to build and maintain strong client relationships, understand financial and protection needs, and recommend suitable life insurance solutions across protection, education, retirement, savings, and health plans.

You will meet clients daily, explain product features, handle inquiries, guide applicants through documentation, and coordinate with internal teams to issue policies and provide after-sales

Qualifications

• Strong customer relationship management skills to build trust and understand customer needs.
• Excellent communication and interpersonal skills to explain products clearly.
• Sales and negotiation abilities with target orientation and lead follow-up.
• Basic financial literacy and understanding of life insurance concepts.
• Good organizational and documentation skills with regulatory compliance.
• Proficiency in standard office and CRM tools to manage client information.
• Bachelor’s degree in business/finance/commerce preferred; relevant experience is an added advantage.
• On-site in Ludhiana with an ethical, customer-focused approach.

Responsibilities

• Meet clients and understand their financial and protection needs.
• Explain product features and benefits to customers.
• Guide customers through application and documentation process.
• Achieve sales and service targets.
• Coordinate with internal teams for policy issuance and after-sales support.
• Maintain accurate records of interactions and leads.
• Represent the company professionally and ensure regulatory compliance.

Skills

Relationship management

Communication skills

Sales & negotiation

Financial literacy

Documentation skills

CRM tools

Education

Bachelor’s degree in business/finance/commerce

Tools

CRM tools

Job description

Company Description

IndusInd Nippon Life Insurance Company Limited is a joint venture between IndusInd International Holdings and Nippon Life Insurance, combining strong local expertise with global insurance experience. The company offers a comprehensive range of life insurance solutions, including protection, child education, retirement, savings and investment, and health plans. IndusInd Nippon Life Insurance focuses on helping customers plan for financial security at every life stage. Team members work in a customer-centric environment that emphasizes trust, long-term relationships, and responsible advisory services.

Role Description

This is a full-time, on-site Relationship Manager role based in Ludhiana. The Relationship Manager will build and maintain strong relationships with existing and prospective customers, understand their financial and protection needs, and recommend suitable life insurance solutions across protection, child education, retirement, savings and investment, and health plans. Daily responsibilities include meeting clients, explaining product features and benefits, handling queries, and guiding customers through the application and documentation process. The role also involves achieving sales and service targets, coordinating with internal teams to ensure smooth policy issuance and after-sales support, and maintaining accurate records of customer interactions and leads. The Relationship Manager is expected to represent the company professionally, uphold regulatory and compliance standards, and contribute to customer retention and business growth.

Qualifications

• Strong customer relationship management skills, including the ability to build trust, understand customer needs, and provide appropriate insurance solutions.
• Solid communication and interpersonal skills, with the ability to explain complex products clearly and handle customer queries with patience and professionalism.
• Sales and negotiation abilities, including target orientation, lead follow-up, and conversion of prospects into long-term clients.
• Basic financial literacy and understanding of life insurance concepts such as protection, savings, retirement planning, and health coverage.
• Good organizational and documentation skills, with attention to detail and the ability to maintain accurate customer records and comply with regulatory requirements.
• Proficiency in using standard office and CRM tools to manage client information, track leads, and report performance.
• Bachelor’s degree in business, finance, commerce, or a related field is preferred; relevant experience in insurance or financial services is an added advantage.
• Ability to work on-site in Ludhiana, with a proactive, ethical, and customer-focused approach to daily responsibilities.