Relationship Manager

Axis Bank; Khordha, Bhadrak, Deoghar; On-site; INR 500,000 - 800,000; Full time

Job summary

Axis Bank is hiring in Odisha (Khordha) for a Channel Banking professional who will drive top-line growth by sourcing business through channel teams. You will build strong relationships with branches, cross-sell banking products, and launch new offerings to local customers.

The role covers end-to-end product lifecycle from login to disbursement, coordination with Credit/Operations, acquisition of channel partners, and enhanced branch performance.

Qualifications

• Experience in channel banking/sales within the financial sector.
• Strong relationship management with bank branches.
• Understanding of product lifecycle in retail banking.

Responsibilities

• Sourcing business through channel teams to achieve top-line targets.
• Build and nurture relationships with bank branches; cross-sell products.
• Launch new products in the market.
• Ensure high-quality customer service and satisfaction.
• End-to-end product lifecycle from login to disbursement.
• Coordinate with Credit/Operations for smooth processes.
• Acquire channel partners for sourcing products (Connectors).
• Improve branch relationships and monitor ARM performance.
• Leverage digital platforms to extend faster banking experiences.

Job description

Ensure achievement of the Top line Business Targets by sourcing business through channel teams.

• Building and nurturing relationships with the bank branches and by cross-selling other products
• Responsible for launching new products in market
• Ensure key customer satisfaction through customer service of the highest quality
• Handle all end to end activities related to the product i.e. from Login to Disbursement
• Liaise with various departments within the system (Credit/Operations etc.) to ensure smooth process flows
• Responsible for acquisition of channel partners for sourcing products - Connectors
• Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with

existing clients

• Prevent/ minimize the fraudulent/risky proposals entry into the system
• Act as Absolute owner of the Mapped book & manage the Customer Life Cycle.
• Renewals & Deferrals Management
• Manage the Portfolio Health, DPDs & the timely interest servicing
• Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs
• Responsible for the productivity of the Relationship officer if mapped.
• Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi &

others available to extend faster & better experience.