Relationship Manager

Axis Bank; Ernakulam, Malappuram, Kozhikode district; On-site; INR 500,000 - 700,000; Full time

Job summary

Axis Bank is seeking a Relationship Manager to drive top-line growth by sourcing business through channel teams and nurturing relationships with bank branches. The role includes launching new products, ensuring excellent customer service, and managing end-to-end processes from login to disbursement.

You will coordinate with Credit and Operations, acquire channel partners, and monitor branch performance to deepen customer relationships and lifecycle value.

Qualifications

• Experience building relationships with bank branches and cross-selling products.
• Ability to launch new products in the market.
• Strong focus on customer satisfaction and service quality.

Responsibilities

• Achieve top-line business targets by sourcing business through channel teams.
• Build and nurture relationships with bank branches; cross-sell other products.
• Launch new products in the market and ensure high-quality customer service.
• Handle end-to-end activities from login to disbursement; coordinate with Credit/Operations.
• Acquire channel partners for sourcing products; manage connectors and partnerships.
• Improve branch relationships and monitor ARM performance; deepen client relationships.
• Prevent fraudulent/risky proposals; own mapped book and customer life cycle; renewals/deferrals.

Skills

Relationship building

Cross-selling

Channel sales

Customer service

Job description

Ensure achievement of the Top line Business Targets by sourcing business through channel teams.

• Building and nurturing relationships with the bank branches and by cross-selling other products
• Responsible for launching new products in market
• Ensure key customer satisfaction through customer service of the highest quality
• Handle all end to end activities related to the product i.e. from Login to Disbursement
• Liaise with various departments within the system (Credit/Operations etc.) to ensure smooth process flows
• Responsible for acquisition of channel partners for sourcing products - Connectors
• Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with

existing clients

• Prevent/ minimize the fraudulent/risky proposals entry into the system
• Act as Absolute owner of the Mapped book & manage the Customer Life Cycle.
• Renewals & Deferrals Management
• Manage the Portfolio Health, DPDs & the timely interest servicing
• Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs
• Responsible for the productivity of the Relationship officer if mapped.
• Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi &

others available to extend faster & better experience.