Relationship Manager

Fly My Store; Jamshedpur; On-site; INR 600,000 - 900,000; Full time

Job summary

Fly My Store is seeking a Relationship Manager to be on‑site in Jamshedpur, responsible for onboarding and guiding vendors on the marketplace platform. You will address inquiries, track performance, and coordinate with internal teams to elevate service quality and processes.

The role emphasizes strong communication, vendor management, and data interpretation to identify growth opportunities. On‑site availability in Jamshedpur is essential for daily operations and merchant support.

Qualifications

• Merchant relationship and account management experience, with ability to build trust and long-term partnerships.
• Strong written and verbal communication and interpersonal skills; active listening.
• Basic understanding of e-commerce operations, marketplace dynamics, and vendor management processes.
• Analytical and problem‑solving abilities to interpret data and propose solutions.
• Comfort with using digital tools including CRM systems, spreadsheets, and collaboration software.
• Ability to work on‑site in Jamshedpur, manage multiple priorities, and meet deadlines in a fast‑moving environment.
• Prior experience in roles involving establishing and maintaining relationships with retail merchants is advantageous.

Responsibilities

• Onboard and guide new sellers on the marketplace platform.
• Address queries and concerns and ensure timely resolution of issues.
• Track performance metrics and prepare reports for decision‑making.
• Collaborate with internal teams to improve service quality and processes.
• Support marketing or promotional activities and capture feedback for growth opportunities.

Skills

Merchant relationship

Communication skills

E‑commerce operations

Analytical problem‑solving

CRM tools

On-site in Jamshedpur

Retail merchant relationships

Job description

Company Description

Fly My Store Private Limited is an e-commerce marketplace startup and the India-based subsidiary of Singapore-headquartered Fly My Store Ecommerce. The company focuses on building a reliable online platform that connects customers with a wide range of products and vendors. As part of a growing international group, Fly My Store offers exposure to modern e-commerce practices and cross-border collaboration. Team members gain the opportunity to contribute to scalable systems, customer experience improvements, and innovative marketplace solutions. The organization values adaptability, customer‑centric thinking, and ethical business practices in a fast‑paced environment.

Role Description

The Relationship Manager is a full‑time, on‑site role based in Jamshedpur. This position is responsible for managing and strengthening relationships with sellers on the marketplace platform. Daily tasks include onboarding and guiding new vendors, addressing queries and concerns, tracking performance metrics, and ensuring timely resolution of issues. The Relationship Manager collaborates with internal teams to improve service quality, optimize processes, and support marketing or promotional activities. The role also involves gathering feedback, identifying growth opportunities, and maintaining accurate records and reports to support decision‑making.

Qualifications

• Merchant relationship and account management skills, including the ability to build trust, handle escalations, and maintain long‑term partnerships.
• Strong communication and interpersonal skills, with proficiency in clear written and verbal communication and active listening.
• Basic understanding of e‑commerce operations, marketplace dynamics, and vendor management processes.
• Analytical and problem‑solving abilities to interpret data, identify trends, and propose practical solutions.
• Comfort with using digital tools and platforms, including CRM systems, spreadsheets, and collaboration software.
• Ability to work on‑site in Jamshedpur, manage multiple priorities, and meet deadlines in a fast‑moving environment.
• Prior experience in any job profile which involves establishing and maintaining relationships with a retail merchant will be an advantage