Relationship Manager

Abhartech; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Abhartech is looking for a dedicated Vendor Manager in India to build strong partnerships with kiranas and suppliers. The role involves onboarding new vendors, ensuring smooth integration into the platform, and providing continuous support throughout their journey.

The ideal candidate should have strong relationship-building and negotiation skills, be comfortable working directly with small retailers, and have a solid understanding of e-commerce operations. Experience in merchant onboarding or account management is essential.

Qualifications

• Strong relationship-building and negotiation skills.
• Comfort working with small retailers and local languages.
• Analytical mindset to interpret vendor metrics.

Responsibilities

• Identify, pitch, and sign up potential vendors.
• Coordinate with internal onboarding teams for vendor setup.
• Regularly review vendor performance and discuss improvement plans.
• Escalate and resolve issues across payments and logistics.
• Encourage self-onboarding and digital adoption where possible.

Skills

Relationship-building skills

Negotiation skills

Analytical mindset

Communication in local languages

Experience in merchant onboarding

Job description

Job Description. - Focus on building long-term, trust-based partnerships with kiranas and suppliers while guiding them into and through the platform.- Serve as the primary point of contact for new and early-stage vendors, ensuring their onboarding is smooth, transparent, and aligned with business goals.- Build and maintain strong relationships so vendors clearly understand expectations on pricing, service levels, and customer experience, and feel supported in meeting them.- Strong relationship-building and negotiation skills, with the ability to balance platform policies and vendor interests.- Comfort working with small retailers and local languages, plus understanding of marketplace operations, SLAs, and basic compliance.- Analytical mindset to interpret vendor metrics and propose practical, business-focused improvements to both vendors and internal teams. Abhar Tech is a leading global information technology, consulting and business process services company. Responsibilities.

• - Identify, pitch, and sign up potential vendors (kiranas, small brands, distributors) through field visits and calls, explaining the value proposition and commercial terms
• - Understand each vendor’s capabilities (assortment, pricing, delivery radius, service quality) and match them with the app’s category and geography needs
• - Coordinate with internal onboarding teams for document verification, marketplace account creation, and software access, then walk vendors through how to use the seller tools
• - Set clear expectations on commissions, SLAs, returns, and catalog/content standards right at the start, reducing friction and later disputes.
• - Regularly review vendor performance (fill rates, cancellations, delivery timeliness, ratings) and discuss action plans to improve sales and service quality
• - Escalate and resolve issues across payments, returns, and logistics by coordinating with internal stakeholders while keeping the vendor informed
• - Encourage self-onboarding and digital adoption where possible, while still acting as a relationship anchor for less tech-savvy kirana owners.
• - Strong communication in local languages and English, high on-field comfort for meeting kiranas and explaining digital tools
• - Target-driven mindset with experience in merchant onboarding, field sales, or account management for marketplaces, POS, or payment apps.
• - Basic understanding of e-commerce operations (orders, returns, payments, GST) and ability to teach non-digital-first merchants.