Trade Relationship Manager

360tf; Gandhinagar; On-site; INR 600,000 - 900,000; Full time

Job summary

360tf in Gujarat, India, is hiring a dynamic sales professional to advance the sales process, close new business, and support existing customers. You will engage with prospects, present product capabilities, and finalise deals to drive revenue.

You will coordinate with marketing and relationship managers, prepare RFPs, discuss terms, and ensure timely subscription payments while delivering high-quality service and onboarding support.

Qualifications

• Experience in advancing sales processes and closing deals.
• Ability to plan and execute marketing activities with input from prospects.
• Experience in supporting and servicing existing customers.

Responsibilities

• Work on leads from platform, on-ground sales personnel, and digital marketing sources.
• Explain product capabilities and finalise sales presentations.
• Assist in creating Requests for Proposals (RFPs).
• Discuss commercial terms with clients.
• Close deals and ensure receipt of subscription fees.
• Assist Relationship Managers in account and territory strategies.
• Support marketing and brand awareness campaigns.
• Log and escalate customer complaints to ensure timely resolution.
• Make regular calls to existing clients for proactive service.
• Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.

Skills

Sales

Customer service

Negotiation

Marketing coordination

Relationship management

Communication

Tools

CRM software

MS Office

RFP creation

Job description

• Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
• Actively participate in the planning and execution of the company’s marketing activities, providing vital inputs based on interactions with prospects.
• Support and service existing customers by addressing their queries and resolving issues.

ROLES AND RESPONSIBILITIES

• Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
• Actively participate in the planning and execution of the company’s marketing activities, providing vital inputs based on interactions with prospects.
• Support and service existing customers by addressing their queries and resolving issues.

DETAILED DESCRIPTION

• Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources.
• Establish connections with potential clients, explain product/service capabilities, and finalise sales presentations.
• Assist in the creation of Requests for Proposals (RFPs).
• Discuss commercial terms with potential clients.
• Address queries raised by prospective clients.
• Liaise internally for necessary inputs and approvals.
• Finalise contracts and close deals.
• Ensure receipt of subscription fees as per agreed terms.
• Assist Relationship Managers in the execution of their account and territory strategies.
• Support the company’s strategic and ongoing marketing and brand awareness campaigns.
• Drive prospect participation in internal and external events and webinars.
• Extend support to clients during the onboarding process.
• Respond to queries related to subscription plans and offerings.
• Log and escalated customer complaints appropriately to ensure timely resolution.
• Make regular calls to existing clients for proactive service and support.
• Resolve any issues faced by clients regarding subscription fee payments.
• Address client queries related to transaction processing by coordinating internally and following up with accurate responses.
• Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.
• Work closely with Relationship Managers to understand client requirements and deliver the best level of service to each customer segment.
• Handle queries raised by referral partners related to customer service.
• Systematically document customer interactions, turnaround times, and complaint resolutions.
• Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes.