Relationship Manager

Vbeyond Corporation; Chennai District; On-site; INR 420,000 - 720,000; Full time

Job summary

Vbeyond Corporation in Chennai seeks an experienced Home Loan Specialist to drive loan solutions in the builder segment, manage customer leads, and align with the sales team to maximise conversions.

You will supervise the end-to-end login to disbursement of Home loan files, maintain low TAT, deliver high customer satisfaction, and resolve issues raised by internal and external stakeholders. Fluency in English and a local language is required.

Qualifications

• Deep understanding of the loan process and required documentation at each stage.
• Knowledge of various banks' loan products and their USPs.
• Experience in credit assessment to analyse customer profiles and recommend best products.
• Strong communication skills in English and one local language.

Responsibilities

• Drive and manage loan solutions within the builder segment.
• Manage customer leads and convert them for Home Loans.
• Coordinate with the sales team to maximize customer conversions.
• Oversee login to disbursement process and ensure quick TAT and high conversions.
• Display customer centricity and promptly resolve issues raised by stakeholders.

Skills

Loan process knowledge

Bank product knowledge

Credit assessment

English & local language communication

Job description

Key Responsibilities:

• Driving and managing loan solutions within the builder segment


• Managing the customer leads that come on the company's application and converting for Home Loans


• Maintain a strong coordination with the sales team to maximize the customer conversion for Loans


• Manage and supervise the entire login to disbursement process of Home loan files and ensure minimum TAT and maximum customer conversion


• Display high customer centricity and be prompt in resolving issues highlighted by both external and internal stakeholders

Key Skills Required:

• In-depth understanding of the loan process. Knowledge of the documentation work required at each stage during the process and how to scrutinize them


• Understanding of the different banks products available in the market and their USPs


• Credit Assessment experience to be able to analyse customer profile and recommend the best suited product to them


• Good communication skills with proficiency in English and 1 local language of the geography