Relationship Manager

IIFL Home Finance; Jhajjar; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

IIFL Home Finance in Haryana seeks a seasoned Branch Sales Leader to drive home loan growth, manage the branch sales team, and ensure regulatory compliance. You will build strong customer and builder relationships, source through direct channels and partners, and coordinate with Operations and Risk to optimize loan processes.

The role requires extensive BFSI sales experience, a proven track record in meeting targets, and a proactive, high-motivation mindset.

Qualifications

• 25 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC.
• Exposure to Loans Against Property preferred.
• Prior experience in direct customer acquisition and channel sales.
• Strong local market knowledge and established regional network.
• Minimum Graduate.

Responsibilities

• Lead branch sales operations, including business development, customer service, and compliance.
• Drive home loan growth through direct sourcing, connectors, builder tie-ups, and open-market channels.
• Build and maintain relationships with customers and builders to maximize value and cross-sell opportunities.
• Lead, train, and motivate sales team; recruit high-performing talent while fostering engagement.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills

P&L management

Business development

Networking

Negotiation

Influencing

Interpersonal skills

Communication

Problem-solving

Self-motivation

Proactiveness

Analytical skills

Education

Graduate

Tools

Excel

Sales MIS

Job description

Key Responsibilities:

• Manageoverall branch sales operations, including business development, customerservice, and compliance.
• Drivehome loan business growth through direct sourcing, connectors, builder tie-ups, and open-marketchannels.
• Buildand maintain strong customer and builder relationships to maximize businessvalue and cross-sell opportunities.
• Lead,train, and motivate the sales team; recruit high-performing talent whilefostering engagement.
• Developand implement strategies to achieve branch sales targets.
• Monitorbranch portfolio performance and implement corrective measures.
• Ensureadherence to regulatory guidelines, internal policies, and audit requirements.
• Collaboratewith Operations and Risk teams to streamline loan processes, maintain portfolioquality, and control NPAs.
• Overseecollections for acquired portfolios to ensure healthy asset quality.
• Trackmarket trends, competitive activities, and customer feedback; recommendstrategies to enhance business outcomes.
• Executepromotional campaigns, contests, and innovative initiatives to boost customeracquisition.

Skills Required:

• Provenability to lead sales teams and manage branch-level P&L.
• Strongbusiness development, networking, negotiation, and influencing skills.
• Excellentinterpersonal, communication, and problem-solving abilities.
• Highmotivation, self-starter attitude, and bias for action in a high-performanceenvironment.
• Stronganalytical skills to track performance and drive profitability.
• Workingknowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

• 25years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposureto Loans Against Property preferred.
• Priorexperience in direct customer acquisition and channel sales; strong localmarket knowledge and established regional network.
• Minimum Graduate