Relationship Manager

IIFL Home Finance; Ghaziabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IIFL Home Finance in Ghaziabad invites an experienced Branch Sales Head to lead branch operations, drive home loan growth through direct sourcing, builder tie-ups, and open-market channels, and build strong relationships with customers and builders.

The role requires leading and developing the sales team, achieving targets, ensuring regulatory compliance, coordinating with Risk and Operations, and implementing innovative campaigns to boost customer acquisition.

Qualifications

• 25 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred.
• Prior experience in direct customer acquisition and channel sales; strong local market knowledge and established regional network.
• Minimum Graduate

Responsibilities

• Manage branch sales operations and ensure compliance.
• Drive home loan growth through direct sourcing and channel partnerships.
• Build and maintain customer and builder relationships to maximize business value.
• Lead, train, and motivate the sales team; recruit high-performing talent.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective actions.
• Ensure adherence to regulatory guidelines and internal policies.
• Collaborate with Operations and Risk to streamline loan processes and control NPAs.
• Oversee collections for acquired portfolios to maintain asset quality.
• Track market trends and customer feedback to refine strategies.
• Execute promotional campaigns to boost customer acquisition.

Skills

Branch sales leadership

Business development

Negotiation

Networking

Interpersonal skills

Communication

Problem solving

Excel & MIS

Education

Bachelor's degree

Tools

Excel

MIS tools

Job description

Key Responsibilities:

• Manageoverall branch sales operations, including business development, customerservice, and compliance.
• Drivehome loan business growth through direct sourcing, connectors, builder tie-ups, and open-marketchannels.
• Buildand maintain strong customer and builder relationships to maximize businessvalue and cross-sell opportunities.
• Lead,train, and motivate the sales team; recruit high-performing talent whilefostering engagement.
• Developand implement strategies to achieve branch sales targets.
• Monitorbranch portfolio performance and implement corrective measures.
• Ensureadherence to regulatory guidelines, internal policies, and audit requirements.
• Collaboratewith Operations and Risk teams to streamline loan processes, maintain portfolioquality, and control NPAs.
• Overseecollections for acquired portfolios to ensure healthy asset quality.
• Trackmarket trends, competitive activities, and customer feedback; recommendstrategies to enhance business outcomes.
• Executepromotional campaigns, contests, and innovative initiatives to boost customeracquisition.

Skills Required:

• Provenability to lead sales teams and manage branch-level P&L.
• Strongbusiness development, networking, negotiation, and influencing skills.
• Excellentinterpersonal, communication, and problem-solving abilities.
• Highmotivation, self-starter attitude, and bias for action in a high-performanceenvironment.
• Stronganalytical skills to track performance and drive profitability.
• Workingknowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

• 25years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposureto Loans Against Property preferred.
• Priorexperience in direct customer acquisition and channel sales; strong localmarket knowledge and established regional network.
• Minimum Graduate