Relationship Manager

IIFL Home Finance; Krishna; On-site; INR 550,000 - 800,000; Full time

Job summary

IIFL Home Finance is expanding its branch sales team in the Krishna region. The role focuses on growing home loan business, sourcing through multiple channels, and maintaining strong client and builder relationships.

The candidate will develop strategies to hit branch targets, monitor portfolios, and ensure regulatory compliance while collaborating with Risk and Operations teams for smooth loan processes.

Qualifications

• 2-5 years of experience in Home Loan or Mortgage Sales in BFSI/NBFC
• Exposure to Loans Against Property preferred
• Direct customer acquisition and channel sales experience
• Strong local market knowledge and regional network

Responsibilities

• Manage overall branch sales operations, including business development, customer service, and compliance.
• Drive home loan business growth through direct sourcing, DSA and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills

Sales leadership

Business development

Negotiation

Communication

Analytical skills

Excel & MIS

Education

Graduate degree

Tools

MS Excel

Sales MIS tools

Job description

Key Responsibilities

• Manage overall branch sales operations, including business development, customer service, and compliance.
• Drive home loan business growth through direct sourcing, DSA and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills Required

• Proven ability to lead sales teams and manage branch-level PL.
• Strong business development, networking, negotiation, and influencing skills.
• Excellent interpersonal, communication, and problem-solving abilities.
• High motivation, self-starter attitude, and bias for action in a high-performance environment.
• Strong analytical skills to track performance and drive profitability.
• Working knowledge of Excel and sales MIS tools.

Educational Qualifications and Experience

• 2-5 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred.
• Prior experience in direct customer acquisition and channel sales; strong local market knowledge and established regional network.
• Minimum Graduate.