Relationship Manager

IIFL Home Finance; Aligarh; On-site; INR 900,000 - 1,200,000; Full time

Job summary

IIFL Home Finance Ltd. in India is seeking a results-driven leader to head branch operations and drive growth for home loan products. You will manage sales, service, and compliance while delivering a superior customer experience at the branch.

You will direct the sales team, build strong builder and partner relationships, and ensure portfolio quality. You will collaborate with Operations and Risk to streamline loan processes, monitor NPAs, and implement corrective actions.

Responsibilities

• Manage overall branch sales operations, including business development, customer service, and compliance.
• Drive home loan business growth through direct sourcing, DSAs, connectors, builder tie-ups, and open-market channels.
• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.
• Lead, train, and motivate the sales team; recruit high-performing talent while fostering engagement.
• Develop and implement strategies to achieve branch sales targets.
• Monitor branch portfolio performance and implement corrective measures.
• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.
• Oversee collections for acquired portfolios to ensure healthy asset quality.
• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.
• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Job description

Job Summary

Job Purpose The role is responsible for leading branch operations and driving business growth for home loan and mortgage products. It involves achieving sales targets through team management, market development, and strategic partnerships. The position focuses on expanding customer acquisition, ensuring compliance, maintaining portfolio quality, and delivering a superior customer experience across all branch activities.

Key Responsibilities

• Manage overall branch sales operations, including business development, customer service, and compliance.


• Drive home loan business growth through direct sourcing, DSAs, connectors, builder tie-ups, and open-market channels.


• Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.


• Lead, train, and motivate the sales team; recruit high-performing talent while fostering engagement.


• Develop and implement strategies to achieve branch sales targets.


• Monitor branch portfolio performance and implement corrective measures.


• Ensure adherence to regulatory guidelines, internal policies, and audit requirements.


• Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.


• Oversee collections for acquired portfolios to ensure healthy asset quality.


• Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.


• Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.