Relationship Executive/Manager

Fedbank Financial Services; Madurai District, Chennai; On-site; INR 420,000 - 620,000; Full time

Job summary

Fedbank Financial Services invites applications for a role focusing on sourcing, acquisition, and disbursement of Small Ticket LAP through direct sales, connectors, DSAs, and channel partners. You will drive targets while maintaining portfolio quality and ensuring excellent customer experience.

The ideal candidate has 2–6 years of LAP, SME, mortgage, or secured lending experience and a track record in channel-based sourcing.

Qualifications

• 2 to 6 years of experience in LAP, SME, Mortgage, Housing Finance, or Secured Lending.
• Experience in sourcing Small Ticket LAP through channels and direct sales preferred.

Responsibilities

• Drive sourcing, acquisition, and disbursement of ST LAP through direct sales, connectors, DSAs, and channel partners.
• Achieve monthly and annual ST LAP sourcing and disbursement targets.
• Acquire new customers through self-sourcing, referrals, connectors, and channel partners.
• Generate leads and build a strong local market network.
• Understand customer funding requirements and recommend suitable loan solutions.
• Conduct customer meetings, property visits, and initial eligibility assessments.
• Build and maintain long-term relationships with customers and business associates.
• Ensure customer experience throughout the loan lifecycle.
• Collect and verify customer KYC, income, banking, and property documents.
• Coordinate with Credit, Legal, Technical, Operations, and RCU teams for case processing.
• Ensure complete and accurate documentation before login.
• Track cases through approval and disbursement stages.
• Source quality business in line with company credit policies.
• Maintain healthy login-to-disbursement conversion ratios.
• Monitor early delinquency indicators and support collection efforts when required.
• Ensure adherence to compliance and regulatory guidelines.

Skills

Sourcing LAP

Channel sales

Customer acquisition

KYC & documentation

Relationship building

Education

Graduate

Job description

Role & responsibilities

To drive sourcing, acquisition, and disbursement of Small Ticket Loan Against Property (ST LAP) business through direct sales, connectors, DSAs, and channel partners while maintaining portfolio quality and customer satisfaction.

• Achieve monthly and annual ST LAP sourcing and disbursement targets.
• Acquire new customers through self-sourcing, referrals, connectors, and channel partners.
• Generate leads and build a strong local market networks.
• Understand customer funding requirements and recommend suitable loan solutions.
• Conduct customer meetings, property visits, and initial eligibility assessments.
• Build and maintain long-term relationships with customers and business associates.
• Ensure excellent customer experience throughout the loan lifecycle.
• Collect and verify customer KYC, income, banking, and property documents.
• Coordinate with Credit, Legal, Technical, Operations, and RCU teams for case processing.
• Ensure complete and accurate documentation before login.
• Track cases through approval and disbursement stages.
• Source quality business in line with company credit policies.
• Maintain healthy login-to-disbursement conversion ratios.
• Monitor early delinquency indicators and support collection efforts when required.
• Ensure adherence to compliance and regulatory guidelines.

Preferred candidate profile

Intermediate /Graduate in any discipline with 2 to 6 years of experience in LAP, SME, Mortgage, Housing Finance, or Secured Lending.

Experience in sourcing Small Ticket LAP business through channels and direct sales preferred.

Early joiners preferred