Relationship Executive

Ampersand International Mobility; Ghaziabad, Panchkula; On-site; INR 500,000 - 850,000; Full time

Job summary

Ampersand International Mobility is seeking an Executive Relationship Manager who will own the candidate experience from onboarding to placement with international clients. This role emphasizes proactive engagement, smooth transitions, and data-driven process improvements.

You will lead candidate lifecycle activities, act as SPOC for communications, nurture alumni relationships, drive automation across engagement steps, and monitor metrics to enhance satisfaction and outcomes.

Qualifications

• Bachelor’s degree required; MBA/PGDM preferred.
• 1–3 years of experience in candidate engagement, operations, HR, or customer experience.
• Experience in international mobility, staffing, or service operations is a plus.

Responsibilities

• Manage end-to-end candidate lifecycle from onboarding to overseas placement.
• Serve as the single point of contact for all candidate communications and resolve queries.
• Build and nurture alumni relationships to drive referrals and strengthen employer branding.
• Identify and implement process improvements and automation across engagement workflows.
• Define and track engagement metrics and provide actionable insights for continuous improvement.

Skills

Stakeholder management

Empathy

Data-driven mindset

Automation & efficiency

Team leadership

Communication skills

Problem-solving

Education

Bachelor’s degree

MBA/PGDM preferred

Job description

About Ampersand International Mobility

Ampersand International Mobility is a global workforce mobility company committed to enabling international career opportunities through structured training, compliance, and ethical placement practices. We partner with global employers, training institutions, and ecosystem stakeholders to create scalable talent mobility pathways.

Purpose

We are looking for a proactive and people-centric Executive Relationship Manager who will own and elevate the end-to-end candidate experience from onboarding with Ampersand to successful integration with international clients. This role is critical in ensuring a seamless, transparent, and engaging journey for candidates while driving process excellence and team performance.

Key Responsibilities of the Role:

1. Candidate Lifecycle Management

• Manage the end-to-end candidate journey from onboarding with Ampersand to joining international clients and settling in overseas locations.
• Act as a trusted advisor and provide continuous handholding support to candidates through each stage of the process.
• Ensure a smooth transition and high satisfaction throughout the engagement lifecycle

2. Candidate Engagement & Experience

• Act as the Single Point of Contact (SPOC) for all candidate-related communication.
• Design and implement initiatives to enhance candidate satisfaction, engagement, and retention.
• Proactively resolve candidate queries and concerns in a timely and empathetic manner

3. Alumni Engagement & Branding

• Build and manage alumni relationships to drive referrals and strengthen employer branding.
• Develop engagement strategies to maintain long-term connections with placed candidates

4. Process Optimization & Tech Integration

• Identify opportunities to optimize processes across the candidate engagement lifecycle.
• Drive technology adoption and automation to minimize manual interventions.
• Ensure process standardization and implementation across all accounts

5. Data Analytics & Reporting

• Define, track, and analyze key engagement metrics and performance indicators.
• Generate actionable insights to improve processes and candidate experience.
• Monitor adherence to defined processes and ensure continuous improvement.
• Maintain accurate and up-to-date records of candidate interactions.
• Ensure transparency, traceability, and compliance with internal processes

Key Requirements:

Experience & Background

• Bachelor’s degree required; MBA/PGDM preferred
• 1–3 years of experience in candidate engagement, operations, HR, or customer experience roles
• Experience in international mobility, staffing, or service operations is a plus

Skills & Competencies

• Strong stakeholder management and communication skills
• High empathy and candidate-first mindset
• Analytical thinking with a data-driven approach
• Process-oriented with a focus on automation and efficiency
• Team leadership and people management skills
• Problem-solving and conflict resolution abilities

What Success Looks Like in This Role

• Consistent achievement of revenue targets
• Strong client retention and satisfaction scores
• Expansion into new markets and partnerships
• High-performing and motivated team

Why Join Us?

• Opportunity to be part of a high-growth global mobility organization
• Work on impactful international career pathways
• Entrepreneurial culture with high ownership
• Leadership visibility and growth opportunities