Regional Support Lead APAC, India and EMEA

CIN Climate ETC Technology Service; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Trane Technologies is seeking an EPM Regional Support Lead to manage user support for OneStream, Oracle EPM, and related tools. You will train users, maintain access controls, and drive regional reporting improvements in a collaborative finance environment.

You will partner with the finance community, lead regional training initiatives, and coordinate with development teams to translate user needs into tangible enhancements.

Qualifications

• Bachelor’s degree in accounting, Finance, MIS or related field.
• Experience with OneStream and Oracle EPM (Hyperion, Essbase, Planning, FDM) as user or admin.
• Advanced Excel including macros.
• Experience with data visualization tools such as Looker or Tableau.

Responsibilities

• First point of contact for user community and liaison with Total Financial Systems Team to resolve issues and improve UX.
• Voice of the customer for the region; translate user needs into actionable system improvements and new functionality.
• Maintain user access per requests and standard practices.
• Improve month-end financial reporting and processes; ensure timely delivery of reports.

Skills

OneStream

Oracle EPM

Excel macros

Data visualization

Education

Bachelor’s degree in accounting, Finance, MIS or related field

Tools

Looker

Tableau

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Position Summary:

EPM Regional Support Leads are part of the Strategic Reporting Systems team, which manages the global Enterprise Performance Management solution (OneStream , Oracle HFM, Planning and Analytics Cloud) for Trane Technologies, supporting over 700 users in their Actuals reporting and consolidation, as well as their Budgeting and Forecasting processes. Regional Support Leads are responsible for the Enterprise Performance Management Customer Support, Training, Access Administration and Communication for their area of responsibility. These positions support the Finance user community and serve as the voice of the customer. They report to the manager of Customer Support. The leads directly support the user community as the first line of user support, are responsible for developing training content and leading regional training initiatives, and they work hand in hand with the development team to execute user needs into actionable Financial System performance. The person in this role needs knowledge of all of the Financial System applications and be able to support their user communities in hours where additional management and technical support are not available. This role will require significant interaction within the finance and business communities. As such, they must exhibit strong collaboration, accounting/financial acumen and communication skills, and effectively engage with peers.

Key Responsibilities Include:

• First point of contact for user community (support requests, user communication and socialization of new functionality, etc.) and liaison with Total Financial Systems Team to resolve user issues and improve the user experience.
• Responsible for the voice of the customer of their respective region, and articulate user needs into actionable system improvement and new functionality as well as EPM modules and tools.
• Maintain user access in line with requests and standard practices.
• Continuously improve month end financial reporting, and processes.
• Ability to produce and support user reporting initiatives using SmartView as well as other identified technologies.
• Support standardization of sector and management reporting.
• Train users on application functionality and enhancements.
• Ensure timely completion of projects, and delivery of critical and measurable project objectives.
• Communicate effectively upstream to provide timely and accurate information and status updates to the Manager Customer Service and Strategic Reporting.
• Other key responsibilities are determined and communicated including but not exclusive as development support as bandwidth and workload determines.

Skills/Abilities/Experience & Qualifications:

• Bachelor’s degree in accounting, Finance, MIS or related field required.
• Understanding financial processes.
• 3-5+ years of OneStream, Oracle EPM (Hyperion, Essbase, Planning, FDM…) experience as a user or administrator, or of a similar solution.
• Ability to work with excel including macros.
• Alternatively, 3-5+ years of data visualization or data analytics experience (Google Looker, Tableau etc).
• Challenge current practice and suggest new ways of working, value-added ideas/ approaches.
• Ability to manage multiple assignments and projects with varying deadlines.
• Ability to prioritize with minimal supervision and interact with employees at all levels.
• Must be a self-starter and be able to work independently or as part of a team.
• Excellent, creative problem-solving skills.
• Experience with business process flow and cause-effect diagramming and analysis.
• Strong collaborative skills and ability to work in a dynamic fast paced environment.
• Excellent verbal, interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Languages: fluent English required, other language(s) a plus.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home.

Learn more about building a career with us.