Regional Service Engineer – Warehouse Automation | Maintenance & Technical Support

Jobitus; India; Remote; INR 600,000 - 1,200,000; Full time

Job summary

Orbit Global is seeking a Regional Service Engineer to support warehouse automation systems across India. You will deliver on-site and remote technical assistance, perform preventive maintenance, and diagnose electromechanical issues to minimize downtime.

The role requires hands-on experience with conveyors, sorters, AS/RS, robotics, PLCs, sensors and control systems, with travel to customer sites across the region. A Diploma/B.Tech/B.E. in Electrical/Electronics/Mechanical is preferred.

Qualifications

• Diploma or B.Tech/B.E. in Electrical, Electronics or Mechanical engineering.
• 2–5 years of relevant experience in warehouse automation or field service.
• Strong understanding of PLC-based automation, sensors and drives.

Responsibilities

• Respond to customer technical queries and service requests.
• Provide remote and on-site technical support for warehouse equipment.
• Diagnose electrical, mechanical, electronic and automation-related problems.
• Troubleshoot equipment failures and implement corrective actions to restore operations.
• Perform preventive maintenance and routine inspections.
• Attend emergency breakdowns and provide rapid technical assistance.

Skills

Troubleshooting

Customer-focused

Travel readiness

Education

Diploma/B.Tech/B.E. in Electrical/Electronics/Mechanical

Tools

PLC systems

Sensors & Actuators

VFDs & Drives

AS/RS

Robotics

Job description

Regional Service Engineer – Warehouse Automation | Maintenance & Technical Support

Job Title: Regional Service Engineer – Warehouse Automation
Alternative Titles: Regional Engineer / Automation Service Engineer / Field Service Engineer / Warehouse Automation Engineer
Department: Support / Service & Operations
Industry: Warehouse Automation | Industrial Automation | Intralogistics | Material Handling
Employment Type: Full-Time
Work Mode: On-Site / Field-Based
Experience: 2–5 Years
Education: Diploma / B.Tech / B.E. – Electrical, Electronics or Mechanical Engineering
Location: Multiple Locations Across India

About Orbit Global

Orbit Global is a leading Automation Hiring Agency in India, specializing in recruitment for warehouse automation, industrial automation, intralogistics, material handling, engineering, maintenance, service and technical support roles.

We help automation companies and technology-driven organizations identify and hire skilled engineering professionals for critical customer-facing and technical positions across India.

About the Role

We are looking for a technically strong and customer-focused Regional Service Engineer to support warehouse automation and material handling systems at customer locations.

The Regional Service Engineer will be responsible for providing technical support, preventive maintenance, breakdown troubleshooting, installation, commissioning, equipment testing and customer training to ensure high equipment availability and minimum operational downtime.

This is an excellent opportunity for engineers who want to build a career in warehouse automation, industrial automation, intralogistics and material handling technology.

The ideal candidate should have hands‑on experience with conveyor systems, sorters, robotic solutions, AS/RS, PLCs, sensors, electromechanical systems and automated material‑handling equipment.

Key Responsibilities

1. Customer Technical Support

• Respond promptly to customer technical queries and service requests.
• Provide remote and on-site technical support for warehouse automation equipment.
• Diagnose electrical, mechanical, electronic and automation-related problems.
• Troubleshoot equipment failures and implement corrective actions to restore operations quickly.
• Minimize equipment downtime and ensure high system availability.
• Provide timely escalation and technical updates to internal teams and customers.

2. Installation & Commissioning

• Support installation, setup and commissioning of warehouse automation and material handling equipment.
• Ensure correct equipment integration, configuration and functionality as per project specifications.
• Assist with equipment testing and system validation.
• Conduct system calibration and performance testing.

  3. Preventive Maintenance

  • Perform scheduled preventive maintenance of warehouse automation equipment.
  • Conduct routine equipment inspections and functional checks.
  • Perform lubrication, adjustments, calibration and component checks according to maintenance schedules.
  • Identify potential equipment failures before they result in major breakdowns.
  • Follow OEM maintenance procedures and recommended service intervals.
  • Maintain equipment reliability and operational performance.

  4. Breakdown Maintenance & Troubleshooting

  • Attend emergency breakdowns and provide rapid technical assistance.
  • Troubleshoot electromechanical systems, PLCs, sensors, drives and control systems.
  • Diagnose faults using appropriate testing and diagnostic equipment.
  • Identify root causes of recurring failures.
  • Participate in Root Cause Analysis (RCA) and corrective/preventive action initiatives.
  • Ensure breakdowns are properly documented and closed within the required turnaround time.

  5. Customer Relationship Management

  • Build and maintain strong technical relationships with customer teams.
  • Deliver professional and responsive service at customer sites.
  • Understand customer operational requirements and provide proactive technical solutions.
  • Communicate equipment status, breakdown causes and corrective actions clearly.
  • Support customers in improving equipment uptime and reliability.

  6. Customer Training

  • Provide training to customer personnel on:
    • Equipment operation
    • Preventive maintenance
    • Basic troubleshooting
    • Safety procedures
    • Equipment handling
  • Demonstrate correct operating and maintenance practices.
  • Help customer teams improve equipment availability and reduce avoidable breakdowns.

  7. Automation Equipment Support

  Develop strong technical knowledge of warehouse automation and material handling systems, including:

  • Conveyor Systems
  • Sorting Systems
  • Robotic Solutions
  • Automated Storage & Retrieval Systems (AS/RS)
  • Automated Guided Vehicles (AGVs)
  • Palletizers
  • Material Handling Equipment
  • Sensors and Actuators
  • PLC-Based Automation Systems
  • Electromechanical Equipment
  • Industrial Control Systems

  8. Spare Parts & Inventory Management

  • Maintain regional spare‑parts inventory.
  • Monitor consumption and availability of critical spare components.
  • Identify and raise requirements for replacement parts in a timely manner.
  • Maintain accurate records of spare usage.
  • Coordinate with internal teams and suppliers for required components.
  • Return faulty components to the factory for Root Cause Analysis (RCA) and technical evaluation.

  9. Service Documentation & Reporting

  • Maintain accurate records of service activities and equipment breakdowns.
  • Document:
    • Breakdown details
    • Maintenance activities
    • Equipment condition
    • Spare‑parts consumption
    • Corrective actions
    • RCA findings
    • Downtime
  • Update maintenance/service management systems as required.
  • Prepare periodic service and maintenance reports.

  10. Quality, Safety & Continuous Improvement

  • Follow company safety standards, service procedures and quality requirements.
  • Ensure safe working practices at customer locations.
  • Participate in quality audits and technical inspections.
  • Support continuous improvement initiatives.
  • Identify recurring equipment problems and recommend reliability improvements.
  • Follow applicable OEM and regulatory safety requirements.

  Technical Skills Required

  Automation & Controls

  • Working knowledge of PLC systems.
  • Understanding of PLC fault identification and basic troubleshooting.
  • Knowledge of industrial sensors and control systems.
  • Familiarity with VFDs, motors and drives.
  • Understanding of electromechanical automation systems.

  Electrical Skills

  • Electrical troubleshooting and fault finding.
  • Knowledge of electrical wiring and control panels.
  • Understanding of motors, sensors, drives and electrical components.
  • Ability to use basic electrical diagnostic tools.
  • Ability to read and interpret electrical drawings and schematics.

  Mechanical Skills

  • Knowledge of mechanical assemblies and material handling equipment.
  • Experience with conveyor systems and related components.
  • Basic understanding of mechanical troubleshooting.
  • Ability to read mechanical drawings and equipment manuals.

  Maintenance Skills

  • Preventive maintenance
  • Breakdown maintenance
  • Predictive maintenance
  • Root Cause Analysis (RCA)
  • Reliability improvement
  • Equipment inspection

    Educational Qualification

    Candidates should have:

    • Diploma in Electrical Engineering
    • Diploma in Mechanical Engineering
    • Diploma in Electronics Engineering
    • B.Tech / B.E. in Electrical Engineering
    • B.Tech / B.E. in Mechanical Engineering
    • B.Tech / B.E. in Electronics / related engineering disciplines

    Experience Required

    2–5 years of relevant experience in warehouse automation, industrial automation, material handling, maintenance, field service or technical support.

    Candidates with experience in the following areas will be preferred:

    • Warehouse Automation
    • Industrial Automation
    • Intralogistics
    • Material Handling Systems
    • Conveyor Systems
    • Sortation Systems
    • Robotic Automation
    • AS/RS
    • AGV systems
    • PLC-based machinery
    • Automated warehouses
    • Logistics automation
    • E-commerce fulfillment centers
    • Distribution centers

    Preferred Candidate Profile

    We are looking for professionals currently working as:

    • Regional Service Engineer
    • Regional Engineer
    • Automation Service Engineer
    • Field Service Engineer
    • Warehouse Automation Engineer
    • Industrial Automation Engineer
    • Maintenance Engineer
    • Automation Maintenance Engineer
    • Electromechanical Engineer
    • Service Engineer
    • Technical Support Engineer
    • Material Handling Engineer

    Candidates with strong hands‑on troubleshooting experience and a willingness to work at customer sites are encouraged to apply.

    Key Competencies

    • Strong technical and troubleshooting skills
    • Excellent analytical and problem-solving ability
    • Customer-focused approach
    • Good communication and interpersonal skills
    • Strong ownership and accountability
    • Ability to work independently
    • Ability to manage multiple technical issues
    • Good coordination with customers, OEMs and internal teams
    • Ability to work under pressure
    • Willingness to travel across the assigned region
    • Willingness to work in rotational shifts
    • Flexibility to respond to emergency maintenance and breakdown calls

    Work Environment

    This is a field-based, customer-facing engineering role. The selected candidate may be required to:

    • Travel to customer warehouse and automation sites.
    • Work in rotational shifts.
    • Attend emergency breakdown calls.
    • Support commissioning and installation activities.
    • Work in operational warehouse environments.
    • Support multiple customer sites within the assigned region.

    Why Build Your Career in Warehouse Automation?

    Warehouse automation is rapidly transforming logistics, e-commerce, retail and supply‑chain operations. Professionals working in this field gain exposure to technologies including conveyors, sorters, robotics, AS/RS, PLCs, sensors, drives and automated material‑handling systems.

    This role provides an opportunity to develop strong expertise in automation service, field engineering, maintenance, troubleshooting and customer support while working with advanced warehouse technology.