Regional Senior Manager - Bancassurance IBL

Tata AIA Life Insurance; Mumbai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Tata AIA Life Insurance seeks a Regional Senior Manager for Bancassurance. The role leads regional sales, aligns with bank officers, and drives productivity through focused products and contests.

Key responsibilities include team guidance, branch engagement, and ensuring activation, persistency, and customer service excellence across regions.

Qualifications

• Graduation and/or postgraduate education in relevant fields.
• Insurance training or certification preferred.
• 8–12 years of sales experience with 4–5 years in leading teams.

Responsibilities

• Exceed regional targets (NB, renewal, STP, digitization, product mix) and drive productivity.
• Liaise with Bank Regional Officers and Branch managers to align with Tata AIA Life.
• Guide and develop Area Managers; ensure strong engagement at branches.
• Drive sales events and local contests; maintain strong relationships with channel partners.
• Analyze data and share insights with the National Head to close performance gaps.
• Ensure customer service quality, timely issuance, and efficient claim processes.

Skills

Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills

Teamwork skills

Influencing skills

Relationship Building skills

Decision making skills

Education

Graduation

Post graduate/Insurance specific training

Tools

MS Office

Job description

Regional Senior Manager

Position Overview Position Title Regional Senior Manager Department Bancassurance IBL Level/ Band 501/Senior Manager Role Summary :

• Liaise with Bank s Regional officers and Zonal Officers and ensure alignment on Life Insurance Business
• Maintain Wallet Share as per desired benchmark
• Drive Productivity through Focus Products
• Visit zones and regions - interact with Zonal Officers, Regional Officers and Bank branch managers
• Guide and support team to ensure achievement of targets
• Interact with customers to explain the products and solutions Ensure activation, persistency & productivity is maintained. Ensure quality of recruits hired in the team Maintain & drive compliance at the zone

Organizational Relationships

Reports To

National Sales Manager

Supervises

Area Sales Manager

Geographic Area Covered

Region(s)

Stakeholders Internal

Supervisors, Reportees (DRs + One-Downs), Ops, Underwriting, Legal, Distribution Operations, Customer Service, Compliance, Zonal HR, Zonal IT

External

Channel Partner

Key Result Areas

Partner and Client Management

Exceeding regional targets (NB, renewal, STP, digitization, product mix and other assigned targets) Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance Engage with customers to explain the products and promote the brand Ensure team is focused on Sales and support to all branches assigned. Drive local contests and sales events/programs Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life Maintain a strong relationship with bank Regional Officers/ Heads and Bank Branch manager and SPs - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity Managing the relationship between internal team and channel partner to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner Aid the bank branches to adopt new processes and technology Effective Management of Escalations for the Region

Team Management

• Assign target to each Area Manager at a branch level - New Business, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.
• Ensure team is hands on with each branch and maintains a high engagement level with each member
• Team development and training
• Retention of high performing talent
• Tracking Competition and Keeping National Head updated about on-ground activities by Bank and competitors

Customer service

Ensure adequate customer service - grievance redressal, claim settlement, renewal etc. Ensure agreed Policy Issuance TATs are maintained by liaising with Ops & Underwriting teams.

MIS & Reporting

Analyze data cuts on Business Performance , share the findings with the National Head and develop strategy to fill gaps

Risk

Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

E Skills Required

Technical

Good product knowledge Good knowledge of MS Office

Essential

Interpersonal skills Communication skills Creative thinking skills Supervising / Leadership skills Teamwork Skills Influencing skills

Desired

Relationship Building skills Decision making skills

Qualification

Graduation Post graduate/Insurance specific training

Experience

Should have at least 8-12 years experience of sales with at least 4-5 years experience in leading teams. Preferably needs to have PSU Banca sales experience in the insurance parlance.