Regional Manager - Branch Business

Muthoot Fincorp Ltd.; Bengaluru; On-site; INR 2,500,000 - 5,200,000; Full time

Job summary

Muthoot Fincorp Ltd. Bengaluru seeks a seasoned leader to head a regional team in driving revenue, customer acquisition and retention, and overall branch performance. You will steer Branch and Area Managers to meet targets, ensure compliance, and deliver quality service across the region.

The role emphasizes gold loan leadership, asset quality, and effective recovery processes. Extensive experience in NBFC/banking with gold loan expertise is required.

Qualifications

• Bachelor's degree or equivalent with 10+ years NBFC/Banking experience in gold loans.

Responsibilities

• Lead the team of Branch Managers and Area Managers to achieve regional targets for revenue, profitability and productivity; drive operational efficacy.
• Achieve gold loan and other loan product targets for quarters and the financial year, ensuring quality collateral.
• Oversee SD and 3rd-party product targets across quarters and FY.
• Ensure timely interest collection and recovery to minimize NPAs and oversee auction of gold when needed.
• Maintain branch operational efficiency and ensure compliance with systems and procedures.
• Provide prompt customer service and timely resolution of grievances across the region.
• Minimize losses from spurious/low-purity ornaments and pursue recovery through court processes when applicable.
• Ensure timely reporting of frauds or incidents to HO Ops and State Head, with proper escalation.
• Rectify branch audit observations and optimize branch costs; oversee rentals, mergers or branch shifts as needed.
• Mentor BM and branch teams; identify training needs and coordinate marketing activities.

Education

Bachelor's degree or equivalent

Job description

To lead team of 30 or more Branch Managers for achieving business targets in terms of revenue generation, operational compliance, customer acquisition & retention, quality service to customers, asset quality portfolio and collection.

Lead and co-ordinate the team of regional corporate staff members in Business Development & Marketing, Operations &Recovery, Human Resources & Administration

Responsibilities

• Lead the team of Branch Managers as well as Area Managers in the region and guide them to achieve the Business targets, profitability and productivity targets as well as Operational efficacy. Innovate, plan & implement new ways & means to increase walk ins & attract new customers and retain existing ones and to convert non-BEP branches to BEP branches
• Achieve the targets of the Region for gold loans and other loan products for various quarters as well as for the financial year (FY)- ensure quality of collaterals/ ornaments pledged
• Achieve other business targets including SD and 3rdparty products for various quarters as well as FY
• Timely interest collection by branches and recovery of overdue- minimizing NPA status of accounts as well as auction of gold
• Ensuring operational efficiency of branches and ensuring systems and procedures are followed by branch staff
• Ensuring prompt and efficient customer service by branches- prompt resolution of grievances/ customer complaints if any in the region
• Minimizing loss on account of Spurious/ Low purity and theft ornaments and efforts for recovery follow up of court cases related to these
• Prompt reporting of any fraud/ any untoward incident/ enquiry or investigation by any outside agency to HO Ops Department as well as State Head (SH) simultaneously
• Timely rectification of observations of gold inspector/ Internal auditor at branches
• Cost optimization on- control of branch expenses and control on cash/bank balances Correction of branch rentals wherever applicable and merger/ shifting of unviable branches
• Ensuring proper team building at branches, handholding BM and branch team, identify training needs and co-ordinate need-based training programs & facilitate proper marketing activities

Qualifications

• Bachelor's degree or equivalent 10+ years of experience in NBFC/Banking with Gold Loan experience