Regional Manager

International Travel House (ITH); Mumbai; On-site; INR 2,500,000 - 6,000,000; Full time

Job summary

International Travel House (ITH) in Mumbai seeks a Regional Manager to lead mobility operations across Mumbai and Gujarat. This senior role requires steering sales, operations, and customer relationships to drive growth and profitability, while maintaining service quality and policy compliance.

The ideal candidate has 8-12 years in travel management, with MBA or Travel/Tourism background preferred, and a proven track record of managing regional P&L and client relationships.

Qualifications

• Senior travel management professional with 8-12 years of experience.
• Experience in mobility operations across Mumbai region.
• MBA or Travel/Tourism qualification preferred.

Responsibilities

• Improve regional market share and drive top-line growth for Mumbai & Gujarat.
• Manage overall P&L of the region (Mumbai & Gujarat).
• Deliver budget for the region and manage regional operations.
• Plan and implement winning strategies for regional growth.
• Retain existing customers and acquire new corporate clients.
• Support operations and sales teams with market insights.
• Ensure quality standards and adherence to company policies.

Skills

Mobility operations

Sales & growth

P&L management

Customer relationship management

Leadership & team management

Communication skills

Education

MBA Preferred

Graduate / Diploma in Travel / Tourism

Job description

Position: Regional Manager

Division: Mobility (CRD)

Location: Mumbai

No of Relevant Experience: 8 - 12 Years

Role Description:

This is a senior role, and we are seeking an experienced Travel Management professional who can efficiently manage all aspects of mobility operations in the Mumbai & Gujarat region. The Area Manager will play a catalytic role in improving business growth through sales & operational efficiency. He/She should bring the best business management practices of the Travel Industry aimed at driving business growth

Key Responsibilities:

• Improve regional market share and drive top-line growth for the region (Mumbai & Gujarat) while meeting the bottom-line targets/guidelines as well
• Manage overall P&L of the region (Mumbai & Gujarat)
• Deliver budget for the region and manage overall operations for the region (Mumbai & Gujarat)
• Plan and implement winning strategies for the regional market in line with the overall growth projection for the business
• Retain existing customers and expand the new customer base by acquiring new corporate clients
• Support operations and sales teams with information and understanding of the rapidly changing competitive landscape, customer needs, preferences, etc
• Ensure quality standards of process are maintained
• Ensure adherence to company policies with respect to clients and employees, and compliance with statutory obligations
• Develop and sustain strong partner relationships by delivering superior customer services and value-added services
• Monitor receivables as per norms

Key Deliverables:

• Operational efficiencies to maintain quality standards
• Increase market share of ITH in the region (Mumbai & Gujarat)
• Greater customer satisfaction & strengthened business results

Competencies:

• Sound understanding of Mobility Business (Corporate Car Rental) and strong quantitative and conceptual abilities
• Setting and achieving aggressive revenue and profitability targets
• Sound understanding of corporate customers` segment needs and behavior
• Strong understanding of mobility product trends and success factors
• Must possess excellent communication skills and the ability to successfully interact at all levels
• Strong operation and leadership skills

Educational Qualification:

• MBA Preferred
• Graduate / Diploma in Travel / Tourism

Experience:

Minimum 10-15 years of experience in the mobility industry, of which 4-5 years should be as a Regional Manager in a reputed car rental company, with a stellar track record of success to his/her credit