Regional HR

Coffee Day Global; Bengaluru, Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Coffee Day Global invites applications for a senior HR professional to manage frontline recruitment across Caf and regional units in Bengaluru. The role covers end-to-end hiring and supporting day-to-day HR generalist activities, ensuring smooth coordination with business teams.

The incumbent will drive bulk hiring for Baristas and cafe staff, build local talent pipelines, coordinate with managers, and oversee onboarding, payroll liaison, and HR processes in a fast-paced, field-oriented

Qualifications

• 6-8 years of HR experience in retail, QSR, cafe, hospitality, F&B or frontline-intensive businesses.
• Strong experience in bulk/frontline hiring is mandatory.
• Experience hiring for multiple locations and managing high-volume recruitment.
• Good understanding of basic HR generalist processes.
• Strong coordination and stakeholder management skills.
• Ability to work in a fast-paced, field-oriented environment.
• Willingness to travel within the assigned region.

Responsibilities

• Frontline Talent Acquisition: manage end-to-end recruitment for frontline positions and regional requirements.
• HR Generalist Activities: support joining, transfers, confirmations, exits, documentation and employee queries.
• Business Partnering: coordinate with regional operations and managers to address manpower challenges and provide updates on hiring progress.

Skills

Bulk hiring

High-volume recruitment

Stakeholder management

Interview coordination

Employee onboarding

HR generalist

Job description

Role Purpose

To manage end-to-end frontline hiring for Cafe and other business units within the region, while supporting day-to-day HR generalist activities and ensuring effective coordination with business teams.

Key Responsibilities

1. Frontline Talent Acquisition

• Manage end-to-end recruitment for Caf frontline positions and other regional frontline requirements.
• Handle bulk hiring for Baristas, Caf Staff, Shift Supervisors and other operational roles.
• Build and maintain a strong local talent pipeline through job portals, referrals, walk-ins, local networks and other sourcing channels.
• Coordinate with Caf Managers and Regional Operations teams to understand manpower requirements and close positions within defined TAT.
• Conduct initial screening, interview coordination, documentation and offer follow-up.
• Ensure smooth joining and onboarding of selected candidates.
• Track open positions, hiring TAT, joining ratios and recruitment funnel on a regular basis.
• Support hiring drives and walk-in interviews across multiple locations in the region.

2. HR Generalist Activities

• Support employee lifecycle activities including joining, transfers, confirmation, exits and employee documentation.
• Address routine employee queries and coordinate with relevant HR teams for resolution.
• Support performance management and other HR processes for frontline employees.
• Coordinate with payroll and other internal teams for employee-related issues.
• Ensure compliance with HR policies and processes at the regional level.

3. Business Partnering

• Work closely with Regional Operations and Caf Managers to understand manpower challenges and employee-related issues.
• Provide regular updates on manpower status, open positions, hiring progress and critical vacancies.
• Identify recurring hiring and employee issues and suggest practical solutions.
• Act as the first point of HR coordination for frontline employees within the assigned region.

Key Requirements

• 6-8 years of HR experience, preferably in Retail, QSR, Caf, Hospitality, F&B or other frontline-intensive businesses.
• Strong experience in bulk/frontline hiring is mandatory.
• Hands-on experience in hiring for multiple locations and managing high-volume recruitment.
• Good understanding of basic HR generalist processes.
• Strong coordination and stakeholder management skills.
• Ability to work in a fast-paced, field-oriented environment.
• Willingness to travel within the assigned region as required.
• Good communication and interpersonal skills.

Key Success Measures

• Frontline positions closed within agreed TAT.
• Reduction in open manpower positions.
• Joining and offer-to-joining conversion.
• Quality and retention of frontline hires.
• Effective resolution of employee queries.
• Timely completion of regional HR processes.