Regional Head – Customer Excellence

GigaCare; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Regional Head – Customer Excellence in Hyderabad. This role requires 12–15 years in healthcare operations, strong client management skills, and leadership capability. You will enhance client satisfaction, drive operational strategies, and lead multi-site service operations. Join us to transform corporate healthcare delivery and empower our teams.

Qualifications

• 12–15 years of experience in healthcare operations or client-facing roles.
• Experience in strategic account leadership.
• Understanding of staffing, ROI, budgeting, and capacity planning.
• Strong staffing, ROI, budgeting, and capacity planning skills.
• Excellent problem-solving and leadership abilities.

Responsibilities

• Act as the primary point of contact for key clients.
• Enhance client satisfaction through proactive engagement.
• Manage strategic meetings and initiatives.
• Lead multi-line service operations, ensuring seamless coordination across client sites.
• Provide leadership, coaching, and mentorship to site-level teams.
• Partner with Medical, Legal, Compliance to ensure regulatory and quality standards.
• Participate in client onboarding and handle escalations professionally.
• Manage strategic meetings, projects, and initiatives to align with goals.

Skills

Client relationship management

Leadership skills

Operational strategy

Problem-solving

Communication

Education

Master’s degree in Business, Marketing, Healthcare Administration

Job description

We’re Hiring! Regional Head – Customer Excellence | Hyderabad

Company: GigaCare Health Services Private Limited

Position: Regional Head – Customer Excellence

About GigaCare:

At GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is simple — to make healthcare more accessible, efficient, and impactful for businesses and their people.

About the Role:

We’re looking for an experienced and dynamic Regional Head – Customer Excellence to lead client engagement and operational excellence across our regional network. This role is ideal for a healthcare professional with strong business acumen, leadership capability, and a passion for driving strategic growth and client satisfaction.

What You’ll Do:

• Act as the primary point of contact for key clients — driving strategic partnerships and integration opportunities.
• Enhance client satisfaction through proactive, value-driven engagement.
• Drive performance improvements and innovative operational strategies across onsite health clinics.
• Lead multi-line service operations, ensuring seamless coordination across multiple client sites.
• Provide leadership, coaching, and mentorship to site-level teams.
• Partner with internal stakeholders (Medical, Legal, Compliance) to ensure regulatory and quality standards.
• Participate in client onboarding processes, handling escalations with professionalism.
• Manage strategic meetings, projects, and initiatives to align with organizational goals.

What We’re Looking For:

• Master’s degree in Business, Marketing, Healthcare Administration, or a related field.
• 12–15 years of experience in healthcare operations or client-facing roles, ideally within employer-direct healthcare.
• Proven experience in client relationship management and strategic account leadership.
• Strong understanding of staffing, ROI, budgeting, and capacity planning.
• Exceptional problem-solving, communication, and leadership skills.
• Ability to manage complex multi-site operations and lead teams across geographies.

Why Join GigaCare?

At GigaCare, you’ll be part of a fast-growing organization transforming corporate healthcare delivery. We believe in empowering our people to make real impact, foster innovation, and grow with us.

Seniority Level

• Executive

Employment Type

• Full-time

Industries

• Hospitals and Health Care