Regional Head – Customer Excellence

GigaCare; Chennai District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading healthcare solutions provider in Chennai is seeking a Regional Head – Customer Excellence to lead client engagement and operational excellence. This role requires a Master's degree and 12–15 years of experience in healthcare operations. The ideal candidate will manage complex multi-site operations and drive client satisfaction. Join us to transform corporate healthcare delivery while making a real impact.

Qualifications

• 12–15 years of experience in healthcare operations or client-facing roles, ideally within employer-direct healthcare.
• Ability to manage complex multi-site operations and lead teams across geographies.

Responsibilities

• Act as primary contact for key clients, driving strategic partnerships.
• Drive performance improvements in onsite health clinics.
• Provide leadership, coaching, and mentorship to site-level teams.

Skills

Client relationship management

Strategic account leadership

Problem-solving

Leadership skills

Communication skills

Education

Master’s degree in Business, Marketing, Healthcare Administration or related field

Job description

We’re Hiring! Regional Head – Customer Excellence | Chennai

Company: GigaCare Health Services Private Limited

Position: Regional Head – Customer Excellence

About GigaCare

At GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is simple — to make healthcare more accessible, efficient, and impactful for businesses and their people.

About the Role

We’re looking for an experienced and dynamic Regional Head – Customer Excellence to lead client engagement and operational excellence across our regional network. This role is ideal for a healthcare professional with strong business acumen, leadership capability, and a passion for driving strategic growth and client satisfaction.

What You’ll Do

• Act as the primary point of contact for key clients — driving strategic partnerships and integration opportunities.
• Enhance client satisfaction through proactive, value-driven engagement.
• Drive performance improvements and innovative operational strategies across onsite health clinics.
• Lead multi-line service operations, ensuring seamless coordination across multiple client sites.
• Provide leadership, coaching, and mentorship to site-level teams.
• Partner with internal stakeholders (Medical, Legal, Compliance) to ensure regulatory and quality standards.
• Participate in client onboarding processes, handling escalations with professionalism.
• Manage strategic meetings, projects, and initiatives to align with organizational goals.

What We’re Looking For

• Master’s degree in Business, Marketing, Healthcare Administration, or a related field.
• 12–15 years of experience in healthcare operations or client-facing roles, ideally within employer-direct healthcare.
• Proven experience in client relationship management and strategic account leadership.
• Strong understanding of staffing, ROI, budgeting, and capacity planning.
• Exceptional problem-solving, communication, and leadership skills.
• Ability to manage complex multi-site operations and lead teams across geographies.

Why Join GigaCare?

At GigaCare, you’ll be part of a fast-growing organization transforming corporate healthcare delivery. We believe in empowering our people to make real impact, foster innovation, and grow with us.