Assistant Manager - Customer Excellence

GigaCare; Pune District; On-site; INR 60,000 - 90,000; Full time

Job summary

GigaCare in Pune is seeking an Assistant Manager – Customer Excellence to oversee multiple Occupational Health Centres. This position requires managing a multi-disciplinary team, optimizing health centre performance, and ensuring effective communication across sites.

The ideal candidate will have 3-5 years of experience in client-facing operational roles, preferably in healthcare. Strong communication skills and proficiency in CRM software and Microsoft Office are essential for success in this dynamic environment.

Qualifications

• 3-5 years of experience in client facing operational roles, preferably in healthcare industry.
• Strong network of industry contacts and relationships.
• Ability to work independently and as part of a team in a fast-paced dynamic environment.

Responsibilities

• Oversees the management of multiple health centres and lines of service across clients.
• Manages staff typically composed of Doctors, Nurses, and administrative staff.
• Identifies process improvement opportunities and presents resolutions to the management team.

Skills

Client facing operational roles

Excellent communication

Presentation skills

CRM software proficiency

Microsoft Office Suite

Job description

GigaCare is a leading provider of employer direct healthcare solutions, specializing in managing medical rooms and providing high-quality healthcare services directly to businesses and their employees. We are committed to improving healthcare accessibility, reducing costs, and enhancing the overall well-being of our clients' workforce.

Job Summary:

The Assistant Manager – Customer Excellence will work at our Pune office managing multiple Occupational Health Centres. This role will be responsible for overseeing a multi-disciplinary team. We are seeking a candidate with strong operations, and healthcare experience will be an added advantage.

Key Responsibilities:

• Oversees the management of multiple health centres and lines of service across clients.
• Manages staff typically composed of Doctors, Nurses and administrative staff.
• Assists in the creation of site-specific goals and measurements related to the needs of the clients.
• Effectively communicate across the various sites to ensure consistency in messaging.
• Compiles input for the performance appraisal process for all staff members.
• Responsible for following appropriate processes for hiring, staff development and performance management and provides input to the management team as needed.
• Responsible for interviewing, training, and the successful orientation and onboarding of new hires.
• Manages daily operations, workflow, work schedules, and timecard monitoring, to ensure efficient and effective health centre performance.
• Identifies process improvement opportunities, workflow efficiencies and presents resolutions and recommendations to the management team.
• Coaches and provides feedback to staff on a regular basis.
• May serve as a client contact and provide reports and summaries of health centre activities.
• Communicates regularly with staff, conducts meetings and provides updates and shares information regularly.

Qualifications:

• 3-5 year's experience in client facing operational roles, preferably in healthcare industry
• Strong network of industry contacts and relationships.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in CRM software and Microsoft Office Suite.