Assistant Manager - Customer Excellence

GigaCare; Pune District; Presencial; INR 60 000 - 90 000; Tempo integral

Resumo da oferta

GigaCare in Pune is seeking an Assistant Manager – Customer Excellence to oversee multiple Occupational Health Centres. This position requires managing a multi-disciplinary team, optimizing health centre performance, and ensuring effective communication across sites.

The ideal candidate will have 3-5 years of experience in client-facing operational roles, preferably in healthcare. Strong communication skills and proficiency in CRM software and Microsoft Office are essential for success in this dynamic environment.

Qualificações

• 3-5 years of experience in client facing operational roles, preferably in healthcare industry.
• Strong network of industry contacts and relationships.
• Ability to work independently and as part of a team in a fast-paced dynamic environment.

Responsabilidades

• Oversees the management of multiple health centres and lines of service across clients.
• Manages staff typically composed of Doctors, Nurses, and administrative staff.
• Identifies process improvement opportunities and presents resolutions to the management team.

Conhecimentos

Client facing operational roles

Excellent communication

Presentation skills

CRM software proficiency

Microsoft Office Suite

Descrição da oferta de emprego

GigaCare is a leading provider of employer direct healthcare solutions, specializing in managing medical rooms and providing high-quality healthcare services directly to businesses and their employees. We are committed to improving healthcare accessibility, reducing costs, and enhancing the overall well-being of our clients' workforce.

Job Summary:

The Assistant Manager – Customer Excellence will work at our Pune office managing multiple Occupational Health Centres. This role will be responsible for overseeing a multi-disciplinary team. We are seeking a candidate with strong operations, and healthcare experience will be an added advantage.

Key Responsibilities:

• Oversees the management of multiple health centres and lines of service across clients.
• Manages staff typically composed of Doctors, Nurses and administrative staff.
• Assists in the creation of site-specific goals and measurements related to the needs of the clients.
• Effectively communicate across the various sites to ensure consistency in messaging.
• Compiles input for the performance appraisal process for all staff members.
• Responsible for following appropriate processes for hiring, staff development and performance management and provides input to the management team as needed.
• Responsible for interviewing, training, and the successful orientation and onboarding of new hires.
• Manages daily operations, workflow, work schedules, and timecard monitoring, to ensure efficient and effective health centre performance.
• Identifies process improvement opportunities, workflow efficiencies and presents resolutions and recommendations to the management team.
• Coaches and provides feedback to staff on a regular basis.
• May serve as a client contact and provide reports and summaries of health centre activities.
• Communicates regularly with staff, conducts meetings and provides updates and shares information regularly.

Qualifications:

• 3-5 year's experience in client facing operational roles, preferably in healthcare industry
• Strong network of industry contacts and relationships.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in CRM software and Microsoft Office Suite.