Regional Coordinator

THE Talent Keepers; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

THE Talent Keepers is seeking a Regional Operations Lead to own end-to-end performance across the West or South region, overseeing field operations, logistics partners, and a data-driven approach to optimize cost, speed, and experience.

The role requires coordinating ground fleets, enforcing SOPs, conducting audits, and partnering with product and tech teams to drive automation and governance across partner locations, warehouses, and hubs.

Responsibilities

• Own end-to-end operational performance across all assigned cities and states
• Coordinate and monitor ground logistics fleet
• Act as control tower monitor order lifecycle from creation to closure daily
• Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution
• Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met
• Drive continuous process improvements to eliminate recurring failures
• Own relationships with logistics partners, transport vendors, warehouses, and service providers
• Drive performance through structured data-backed reviews and action plans
• Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT
• Conduct regular business reviews; identify gaps and implement corrective actions
• Analyze operational dashboards to identify trends, root causes, and efficiency gaps
• Build and maintain performance scorecards for regions, cities, and vendors
• Translate data into actionable recommendations to improve cost, speed, and experience
• Leverage platforms for visibility and control; champion adoption of new tools and dashboards
• Collaborate with Product and Tech teams to identify automation opportunities
• Enforce SOP compliance across all operational stakeholders
• Conduct regular field visits to partner locations, warehouses, and hubs
• Perform audits; identify operational gaps and implement fixes with accountability
• Ensure adherence to safety, quality, and operational standards

Job description

Mandate : West or South Region Experience & Quick commerce Experience

Regional & Central Operations

• Own end-to-end operational performance across all assigned cities and states
• Coordinate and monitor ground logistics fleet
• Act as control tower monitor order lifecycle from creation to closure daily
• Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution
• Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met
• Drive continuous process improvements to eliminate recurring failures

Vendor & Partner Management

• Own relationships with logistics partners, transport vendors, warehouses, and service providers
• Drive performance through structured data-backed reviews and action plans
• Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT
• Conduct regular business reviews; identify gaps and implement corrective actions

Data Analytics & Insights

• Analyze operational dashboards to identify trends, root causes, and efficiency gaps
• Build and maintain performance scorecards for regions, cities, and vendors
• Translate data into actionable recommendations to improve cost, speed, and experience

Technology & Process Excellence

• Leverage platforms for visibility and control; champion adoption of new tools and dashboards
• Collaborate with Product and Tech teams to identify automation opportunities
• Enforce SOP compliance across all operational stakeholders

Field Operations & Governance

• Conduct regular field visits to partner locations, warehouses, and hubs
• Perform audits; identify operational gaps and implement fixes with accountability
• Ensure adherence to safety, quality, and operational standards

Regards

Muskan Chauhan

Contact : 9311558320