Senior Associate

Keka Technologies Private Limited; Dadri; On-site; INR 400,000 - 800,000; Full time

Job summary

ESP Engineered in Dadri, Uttar Pradesh is looking for someone to manage ground operations and daily coordination. The ideal candidate will act as a key liaison between the field and central operations, overseeing daily logistics while ensuring compliance with company protocols. Candidates should have 3-4 years of experience in Central Operations, preferably in high-velocity environments like BigBasket or Delhivery, along with a B.Tech or MBA specializing in Supply Chain. Strong data interpretation and problem-solving skills are necessary.

Qualifications

• 3-4 years in Central Ops in high-velocity environments.
• Experience with brands like BigBasket, Blinkit, or Delhivery.

Responsibilities

• Act as the liaison between field teams and central operations.
• Oversee daily pickups and dispatches.
• Track operational metrics and submit daily reports.
• Manage escalations and compliance with protocols.
• Anticipate volume spikes and plan resource allocation.
• Ensure tight control over inventory and warehousing.
• Support HR in ground-level hiring requirements.

Skills

Data interpretation

Problem-solving

Communication

Proficiency in MS Word

Proficiency in PowerPoint

Education

B.Tech or MBA (Supply Chain specialization preferred)

Job description

1. Ground Operations & Daily Coordination

• Act as the key liaison between the field teams and central operations.
• Oversee daily pickups, warehouse movements, and linehaul dispatches.
• Identify and resolve operational issues on priority to avoid delays or service gaps.

2. Performance Monitoring & Reporting

• Regularly track all key operational metrics including:
• On-Time In-Full (OTIF) Pickup Performance,
• Attempted vs Successful Pickups
• Submit daily MIS reports ensuring data accuracy and transparency.
• Proactively close escalations and maintain workflow hygiene.
• Follow up with city/dark store teams to close pending pickups.
• Verify completion through system reports & ground confirmation.
• Highlight gaps in pickup TAT (Turn Around Time) and initiate corrective actions.
• Work with ground teams to improve pickup success rates.
• Manage escalations related to local vendors and 3PL partners.
• Ensure workforce compliance with company protocols, including:
• Up-to-date KYC documentation
• Grooming & Uniform Guidelines
• Mandatory carrying of ID cards during duty hours

4. Capacity Planning & Peak Readiness

• Anticipate volume spikes and plan resources accordingly.
• Organize and supervise stress tests to validate the readiness of warehouses and first-mile teams during peak load scenarios.
• Manage daily shift planning and roster allocations.
• Monitor ground-level attrition and initiate hiring plans when required.
• Handle petty cash, manpower payouts, vendor billing, and ensure financial documentation is processed accurately and on time.

6. Inventory & Warehouse Controls

• Track and monitor the inward and outward flow of goods.
• Ensure tight control over linehaul movements, minimize shrinkage, and implement robust pilferage checks.
• Oversee the correct packaging and handling of working material.

7. Multi-Functional Coordination

• Admin:Ensure field staff have required resources (SIM cards, ID cards, uniforms, etc.).
• HR:Support ground-level hiring requirements by coordinating with HR for manpower gaps.
• Operations:Resolve daily ops challenges like route planning, vehicle allocation, and capacity issues.
• Ensure compliance with SOPs and safety guidelines.
• Identify operational bottlenecks proactively.
• Act as first escalation for route delays, customer complaints related to pickups, manpower absenteeism, or equipment shortages.
• Liaise with local vendors if additional logistics support is needed.

9. Compliance & Audit Support

• Ensure all documentation (pickup sheets, customer acknowledgments) is maintained properly.
• Support internal audits for pickups and logistics operations.
• Ensure SOP adherence and zero data mismatch.

Profile & Experience

• Qualification: B.Tech or MBA(Supply Chain specialization preferred)
• Experience: 3–4 years in Central Ops in high-velocity environments (e.g., BigBasket, Blinkit, Shadowfax, Zepto, Delhivery,Instamart or hyperlocal Operation.)

Skill Requirements

• Technical Tools: Proficient in MS Word and PowerPoint for reporting and business presentations
• Analytical Mindset: Strong data interpretation and problem-solving skills
• Communication:Regional language proficiency for effective coordination with ground staff.