Recovery Executive

Chetana Education; Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Chetana Education in Mumbai is seeking a seasoned Credit Control Executive to manage customer outstanding payments, maintain credit records, and support effective collection processes.

The role requires coordinating with Sales, Accounts, and Branch teams to ensure timely recovery, healthy cash flow, and accurate aging reports. A Graduate degree with extensive experience in credit control is essential.

Qualifications

• Graduate degree in commerce or accounting required.
• 25 years of experience in credit control or accounts receivable.

Responsibilities

• Monitor and manage outstanding payments from distributors, dealers, schools, and other customers.
• Follow up via calls and emails for timely payment collection.
• Prepare and maintain customer-wise aging reports.
• Coordinate with Sales and Branch teams to recover payments.
• Reconcile customer accounts and resolve payment discrepancies.
• Escalate long-pending amounts to the manager.
• Support audits and month-end reconciliation.

Skills

Credit control

Accounts receivable

Collection processes

Education

Graduate in Commerce, Finance, Accounting, or a related field

Job description

Department

Recovery

Industry

Publishing / Education

Position Summary

We are looking for a responsible and detail-oriented Credit Control Executive to manage customer outstanding payments, follow up on receivables, maintain credit records, and support effective collection processes. The candidate will coordinate closely with the Sales, Accounts, and Branch teams to ensure timely recovery of payments and healthy cash flow.

Key Responsibilities

• Monitor and manage outstanding payments from distributors, dealers, schools, institutions, and other customers.
• Conduct regular follow-ups through calls, emails, and other communication channels for timely payment collection.
• Prepare and maintain customer-wise outstanding and ageing reports.
• Coordinate with the Sales team and Branch offices regarding pending payments and collection commitments.
• Reconcile customer accounts and resolve payment-related discrepancies.
• Maintain accurate records of invoices, receipts, credit notes, and payment follow-ups.
• Review customer credit limits and elevate cases of overdue or high-risk accounts to the reporting manager.
• Follow up on post-dated cheques, bank transfers, and other payment commitments.
• Assist in preparing monthly MIS and collection reports.
• Support the Finance and Accounts team during audits and reconciliation processes.
• Ensure timely escalation of long-pending outstanding amounts.
• Coordinate with internal stakeholders to resolve billing, dispatch, return, or credit-related issues affecting collections.
• Maintain professional relationships with customers while ensuring effective and timely recovery.

Qualification

• Graduate in Commerce, Finance, Accounting, or a related field.
• Additional qualifications in Finance or Accounting will be an advantage.

Experience

• 25 years of experience in Credit Control, Accounts Receivable, Collections, or Recovery.Role & responsibilities

Preferred candidate profile