RECOVERY EXECUTIVE

PeopleStrong; Kozhikode district; On-site; INR 1,400,000 - 1,500,000; Full time

Job summary

PeopleStrong in Kerala is seeking a Recovery Associate to manage overdue payments, negotiate settlements, and ensure compliance with policies and laws. You will interact with customers across 12–15 branches and coordinate with internal teams to secure timely recoveries.

The role demands 2–4 years in debt collection, strong communication and negotiation skills, and familiarity with debt recovery software and accounting systems.

Qualifications

• Role requires handling overdue payments and negotiating settlements.
• Must ensure compliance with policies and laws.
• Experience in debt collection or financial services preferred.

Responsibilities

• Contact delinquent customers via phone, email, or written correspondence.
• Focus on high-risk accounts for recovery.
• Collaborate with internal teams (legal, Business, etc.).
• Provide regular reports on recovery rates and performance.

Skills

Communication

Negotiation

Debt recovery software

Education

Experience in debt collection or financial services

Tools

Debt Recovery Software

Accounting Systems

Job description

Secured & Unsecured Lending Business / Recovery

Samyukt

Approved By (Immediate Superior)

30/12/2025

ROLE SUMMARY

The role responsible for recovering overdue payments, negotiating with customers, and ensuring compliance with company policies and laws.

ORGANIZATIONAL CHART

O

KEY RESPONSIBILITIES

Contact delinquent customers via phone, email, or written correspondence. Focus on high-risk accounts for recovery

Stakeholder Management

Collaborate with internal teams (legal, Business, etc.)

Compliance Management

Ensure compliance with regulatory requirements, organizational policies, and industry standards.

Data Management

Provide regular reports on recovery rates and performance to senior team

KEY DECISIONS TAKEN

NA

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

Business

Legal

Recovery

KEY ROLE DIMENSIONS

Geographical Coverage-

No of Direct Reportees-

Total Team Size -

12 – 15 Branches (75 – 150 Kms)

Nil

Nil

14 to 15 Lacs & 40 to 80 Cases

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

- Strong communication and negotiation skills

-Proficiency in debt recovery software and accounting systems

- Knowledge of debt recovery laws and regulations

EDUCATION / EXPERIENCE

2-4 years of experience in debt collection or financial services