Receptionist

Arjun Nitendra Chaudhary; Mumbai Suburban; On-site; INR 240,000 - 400,000; Full time

Job summary

Alpha Aesthetics, a premium aesthetic medicine clinic in Malad West, Mumbai, is hiring a Front Desk Executive to welcome patients and manage appointments in a professional, patient-friendly environment.

The role requires 1-3 years experience in healthcare or dermatology settings, strong English and Hindi communication, and comfort with WhatsApp and basic MS Office. You will handle calls, enquiries, billing, and coordinate with doctors and staff, contributing to a premium patient experience.

Qualifications

• 1-3 years of experience preferred.
• Experience in dermatology, aesthetics, cosmetology, dental, plastic surgery or healthcare clinic is a plus.
• Experience in explaining and selling treatment packages, memberships or healthcare services preferred.
• Excellent communication and interpersonal skills.
• Good spoken English and Hindi.
• Basic computer skills and MS Office/Google Workspace knowledge.
• Comfortable using WhatsApp for patient communication.
• Pleasant personality and professional grooming.
• Good organizational skills and attention to detail.
• Ability to handle multiple responsibilities in a busy clinic environment.
• Patient, polite and service-oriented approach.

Responsibilities

• Welcome and assist patients professionally.
• Manage patient appointments and daily schedules.
• Handle incoming calls, WhatsApp enquiries and patient queries.
• Coordinate appointments between patients, doctors and clinic staff.
• Maintain patient records and ensure accurate data entry.
• Handle billing, payments and basic cash/UPI coordination.
• Follow up with patients regarding appointments and enquiries.
• Coordinate treatment-related enquiries as instructed by the doctor.
• Explain suitable treatment packages, clinic services and ongoing offers to patients as per clinic guidelines.
• Recommend and sell appropriate treatment packages based on patient requirements and doctor recommendations.
• Follow up with prospective patients and convert eligible enquiries into consultations and treatment bookings.
• Maintain patient confidentiality and professional communication.
• Maintain front-desk cleanliness and organization.
• Coordinate with therapists and clinic staff for smooth patient flow.
• Maintain enquiry records, package sales details and follow-up status.
• Support the clinic in providing a premium patient experience.

Skills

Excellent communication

Interpersonal skills

WhatsApp communication

Multi-tasking

Tools

MS Office

Google Workspace

Job description

Front Desk Executive / Receptionist – Alpha Aesthetics

Alpha Aesthetics is a premium aesthetic medicine clinic specializing in Skin, Hair & Lasers. We are looking for a well-groomed, confident and patient-friendly Front Desk Executive to join our clinic in Malad West, Mumbai.

Key Responsibilities:

• Welcome and assist patients professionally
• Manage patient appointments and daily schedules
• Handle incoming calls, WhatsApp enquiries and patient queries
• Coordinate appointments between patients, doctors and clinic staff
• Maintain patient records and ensure accurate data entry
• Handle billing, payments and basic cash/UPI coordination
• Follow up with patients regarding appointments and enquiries
• Coordinate treatment-related enquiries as instructed by the doctor
• Explain suitable treatment packages, clinic services and ongoing offers to patients as per clinic guidelines
• Recommend and sell appropriate treatment packages based on patient requirements and doctor recommendations
• Follow up with prospective patients and convert eligible enquiries into consultations and treatment bookings
• Maintain patient confidentiality and professional communication
• Maintain front-desk cleanliness and organization
• Coordinate with therapists and clinic staff for smooth patient flow
• Maintain enquiry records, package sales details and follow-up status
• Support the clinic in providing a premium patient experience

Candidate Requirements:

• 1-3 years of experience preferred
• Experience in a dermatology, aesthetic, cosmetology, dental, plastic surgery or healthcare clinic will be an advantage
• Experience in explaining and selling treatment packages, memberships or healthcare services will be preferred
• Excellent communication and interpersonal skills
• Good spoken English and Hindi
• Basic computer and MS Office/Google Workspace knowledge
• Comfortable using WhatsApp for patient communication
• Pleasant personality and professional grooming
• Good organizational skills and attention to detail
• Ability to handle multiple responsibilities in a busy clinic environment
• Patient, polite and service-oriented approach
• Comfortable with patient counselling, follow-ups and ethical sales conversations

What We Offer:

• Professional and premium clinical environment
• Opportunity to work in the field of aesthetic medicine
• Learning exposure to skin, hair and aesthetic procedures
• Performance-based growth opportunities
• Supportive and professional work environment

Job Type: Full Time

Location: Malad West, Mumbai