Receptionist

RAK Rooms; Kozhikode district; On-site; INR 180,000 - 240,000; Full time

Job summary

RAK ROOMS is seeking a Receptionist for its Wayand Kozhikode property. The role involves greeting guests, handling front desk operations, and ensuring a smooth check-in and check-out experience.

You will manage reservations, answer queries, process payments, and coordinate with multiple departments to support guests and team members. This full-time, on-site position requires a professional demeanor, solid communication skills, and a hospitality mindset to maintain high guest satisfaction in a

Qualifications

• Front desk duties and guest interactions.
• Efficient check-in and check-out handling.
• Reservation management and guest communications.
• Basic clerical tasks including record keeping and payments.
• Experience in resort, hotel or hospitality operations is beneficial.

Responsibilities

• Greet guests at the front desk and assist with inquiries.
• Manage check-in/check-out procedures with accuracy and courtesy.
• Coordinate with other departments to ensure smooth operations.

Skills

Front desk operations

Check-in/check-out handling

Reservation management

Phone etiquette

Communication skills

Customer service

Clerical skills

English and local languages

Job description

Company Description

RAK ROOMS is a hospitality company focused on delivering warm, personalized service and memorable stays for both leisure and business travelers. Each property is designed with modern amenities to provide comfort, convenience, and a welcoming, home-like environment. The company places guest satisfaction at the center of its operations, guided by values of excellence, integrity, and customer-centricity. RAK ROOMS also emphasizes ethical practices, environmental responsibility, and community engagement while continually improving its services and expanding to new destinations. Its vision is to set new standards for guest satisfaction and loyalty as a leading provider of exceptional hospitality experiences.

Role Description

The Receptionist will serve as the first point of contact for guests, providing courteous and professional assistance at the front desk. Day-to-day tasks include greeting guests, managing check-in and check-out procedures, answering phone calls, responding to inquiries, and coordinating with other departments to ensure smooth operations. The role also involves handling basic clerical duties such as maintaining guest records, processing payments, and managing reservations. This is a full-time, on-site position based at RAK ROOMS in Wayand Kozhikode, requiring a consistent presence at the property to support guests and team members.

Qualifications

• Candidates should possess strong Receptionist Duties skills, including front desk operations, check-in/check-out handling, and reservation management.
• Candidates should possess solid Phone Etiquette and Communication skills to manage calls, respond to inquiries, and interact clearly and professionally with guests and colleagues.
• Candidates should possess reliable Customer Service skills focused on hospitality, problem-solving, and maintaining high levels of guest satisfaction.
• Candidates should possess essential Clerical Skills, such as record keeping, basic computer literacy, and accurate handling of payments and documentation.
• Additional beneficial qualifications include previous experience in Resort ,hotel or hospitality operations, proficiency in English and local languages, strong interpersonal skills, and the ability to remain calm and organized in a fast-paced environment.