Quality Professional

TP; Bengaluru; Presencial; INR 300 000 - 500 000; Tempo integral

Resumo da oferta

TP in Bengaluru is seeking a Quality Executive to uphold high standards in domestic BPO operations. The role focuses on implementing quality control processes and collaborating across teams to drive excellence.

You will analyze data, provide training on quality procedures, and ensure compliance with policies and regulatory requirements. 1–6 years of experience preferred; CRM/IT-enabled services exposure advantageous.

Qualificações

• Minimum 1 year of experience in quality assurance or a related field.
• Strong knowledge of quality management principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and reporting skills.
• Experience working with CRM/IT enabled services/BPO is preferred.

Responsabilidades

• Manage and maintain high-quality standards in domestic BPO operations.
• Develop and implement quality control processes to ensure excellence.
• Collaborate with teams to identify and resolve quality issues.
• Analyze data to identify trends and areas for improvement.
• Provide training and coaching to team members on quality procedures.
• Ensure compliance with company policies and regulatory requirements.

Conhecimentos

Quality assurance

Quality management

Communication

Problem solving

Analytical skills

Reporting

Ferramentas

CRM

Descrição da oferta de emprego

Looking for a skilled professional to join our team as a Quality Executive in Domestic BPO. The ideal candidate will have 1-6 years of experience and be based in Bengaluru.

Roles and Responsibility

• Manage and maintain high-quality standards in domestic BPO operations.
• Develop and implement quality control processes to ensure excellence.
• Collaborate with teams to identify and resolve quality issues.
• Analyze data to identify trends and areas for improvement.
• Provide training and coaching to team members on quality procedures.
• Ensure compliance with company policies and regulatory requirements.

Job Requirements

• Minimum 1 year of experience in quality assurance or a related field.
• Strong knowledge of quality management principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and reporting skills.
• Experience working with CRM/IT enabled services/BPO is preferred.