Quality Specialist - Spanish, DLP LMAQ

Amazon; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Amazon's Last Mile Analytics & Quality Team in Hyderabad is seeking a Transportation Quality Specialist to serve as first-level support for driver and delivery programs. Your analyses will directly impact customer experience and operational efficiency.

You will analyze case inputs, identify predictors of problems, collaborate with cross-functional teams, and perform root-cause analyses when data allows. Opportunities to improve delivery quality will be reported to managers.

Qualifications

• Fluency in Spanish with B2+ certification.
• Ability to analyze basic case level inputs and identify predictors of business problems to improve delivery and customer experience.
• Identify opportunities and report to managers.
• Collaborate with cross-functional teams and perform basic analyses to improve program efficiency.
• Perform root-cause analyses when data is available.

Responsibilities

• Analyze basic case level inputs and identify predictors of business problems to improve delivery and customer experience.
• Identify opportunities and highlight them to managers.
• Collaborate with intra-space resources and carry out basic analyses to ensure efficiency and effectiveness of programs.
• Perform root-cause analyses when data is available.

Skills

Spanish fluency

Analytical thinking

Root-cause analysis

Cross-functional collaboration

Data-driven decision making

Job description

The Last Mile Analytics & Quality Team in Hyderabad is looking for Transportation Quality Specialist who will act as first level support for driver and delivery related programs. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Key job responsibilities

• Fluency in Spanish. B2+ certification
• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root‑cause analyses (when needed) within the space subject to availability of data

Basic Qualifications

• Fluency in Spanish. B2+ certification
• Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root‑cause analyses (when needed) within the space subject to availability of data

Preferred Qualifications

• Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs.
• Do root‑cause analyses (when needed) within the space subject to availability of data

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