Quality Specialist, LMAQ, Last Mile Analytics and Quality (LMAQ)

Amazon; Hyderabad; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading e-commerce company in Hyderabad is seeking a Quality Specialist to ensure compliance with Standard Operating Procedures. The role involves performing manual audits, investigating discrepancies, and contributing to process improvements in a dynamic, collaborative environment. Candidates should hold a Bachelor's degree and be proficient in Microsoft Office, with fluency in English necessary. The position features a 24x7 rotational shift schedule.

Qualifications

• Experience with Microsoft Office products and applications.
• Bachelor's degree.

Responsibilities

• Perform manual audits and resolve outliers/exceptions.
• Investigate images/videos and provide recommended actions.
• Listen to customer calls and transcribe text when necessary.
• Identify patterns from audits and contribute to improvements.
• Maintain records of work by updating trackers.
• Meet business metrics and goals.

Skills

Experience with Microsoft Office products

Fluent in English

Education

Bachelor's degree

Tools

Excel

Job description

Overview

Quality Specialist, LMAQ, Last Mile Analytics and Quality (LMAQ). Join to apply for the Quality Specialist, LMAQ, Last Mile Analytics and Quality (LMAQ) role at Amazon.

Responsibilities

• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
• Investigate images/videos and provide recommended actions in accordance with SOPs.
• Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
• Identify patterns emerging from audits and contribute to process/program improvements.
• Provide timely responses to stakeholders on related tasks as per SOP and SLA.
• Systematically escalate problems to relevant owners/teams according to pre-determined processes.
• Maintain records of day-to-day work by updating trackers or workflow tools.
• Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
• Understand performance metrics and leverage them to drive business goals.
• Work in a collaborative environment and contribute to the growth of the respective team/program.
• Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
• Be flexible to work on multiple programs as per business requirements.
• Shifts: Rotational (This is a 24x7 shift environment, and shifts are rotational based on business requirements).
• Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).

Basic Qualifications

• Experience with Microsoft Office products and applications
• Bachelor's degree

Preferred Qualifications

• Experience with Excel.
• Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI HYD 13 SEZ - H84

Job ID: A3055603