Program Manager I, Last Mile Analytics & Quality (LMAQ)

Amazon; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global e-commerce leader is seeking a Program Manager I for Last Mile Analytics & Quality in Hyderabad. The role includes managing KPIs, data analysis, and driving performance improvements. Ideal candidates have a bachelor's degree, 2+ years of program management experience, and strong Excel skills. This position offers a chance to impact customer delivery experiences.

Qualifications

• 2+ years of program or project management experience.
• Knowledge of Excel at an intermediate level.

Responsibilities

• Define and achieve KPIs; drive performance improvement initiatives.
• Develop and monitor program metrics to identify potential issues in last mile deliveries.
• Lead initiatives to identify and eliminate root causes of defects.

Skills

Program management

Communication skills

Data analysis

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Job description

Overview

Program Manager I, Last Mile Analytics & Quality (LMAQ)

Join to apply for the Program Manager I, Last Mile Analytics & Quality (LMAQ) role at Amazon.

Responsibilities

• Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
• Develop and monitor program metrics to identify potential issues in last mile deliveries.
• Identify patterns of defects that will help us build initiatives to reduce defects at scale.
• Ability to pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
• Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
• Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

About The Team

The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.

Basic Qualifications

• Bachelor's degree or equivalent
• 2+ years of program or project management experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Experience with SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

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Company - ADCI - Karnataka