Quality & Process Auditor

CodeAce IT Solutions LLP; Kozhikode district; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CodeAce IT Solutions LLP is seeking a Quality & Process Auditor to independently evaluate the quality of operations, identify gaps, and drive continuous improvement across departments. This role focuses on auditing processes, SOP compliance, and operational efficiency to build a culture of accountability.

The ideal candidate will perform root cause analysis, create quality scorecards, track CAPA and collaborate with department heads to implement corrective actions and process improvements.

Qualifications

• Bachelor’s degree in Business, Management, Engineering, Technology, Commerce or related field.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and ability to map processes.

Responsibilities

• Conduct periodic quality and process audits across departments.
• Review team deliverables for accuracy and adherence to SOPs and quality standards.
• Audit SOPs, workflows and internal processes to ensure compliance.
• Identify operational gaps, recurring mistakes, bottlenecks and quality risks.
• Perform Root Cause Analysis (RCA) for recurring issues.
• Collaborate with department heads to establish measurable quality standards and audit checklists.
• Recommend improvements to processes and SOPs.
• Track CAPA and ensure closure of identified issues.
• Create department quality scorecards and audit reports.
• Monitor recurring errors and trends across teams.
• Conduct random/sample audits to verify quality.
• Identify opportunities to standardize, automate or simplify processes.
• Present audit findings and recommendations to management and follow up until actions are closed.

Skills

Analytical abilities

Problem-solving

Attention to detail

SOPs understanding

Process mapping

Root Cause Analysis

Data-driven

Excel

Google Sheets

Stakeholder management

Independence

Integrity

Education

Bachelor’s degree in Business, Management, Engineering, Technology, Commerce

Tools

Excel

Google Sheets

Dashboards

Reports

Job description

CodeAce is a fast-growing performance marketing and technology company working across multiple business verticals, including digital marketing, SEO, PR, media buying, creative/content, technology and global client servicing.

As we continue to scale, we are looking for a Quality & Process Auditor who can independently evaluate the quality of our operations, identify gaps, improve processes and help build a strong culture of accountability and continuous improvement.

The Role

This is not a traditional software-testing QA position.

You will work across departments to audit processes, deliverables, SOP compliance, operational efficiency and quality standards.

Your objective will be simple:

Find what is going wrong, understand why it is happening, and help us build systems that prevent it from happening again.

Key Responsibilities

• Conduct periodic quality and process audits across different departments.
• Review team deliverables for accuracy, completeness and adherence to defined quality standards.
• Audit whether teams are following established SOPs, workflows and internal processes.
• Identify operational gaps, recurring mistakes, bottlenecks and quality risks.
• Perform Root Cause Analysis (RCA) for recurring quality and operational issues.
• Work with department heads to establish measurable quality standards and audit checklists.
• Recommend improvements to existing processes and SOPs.
• Track Corrective and Preventive Actions (CAPA) and ensure identified issues are properly closed.
• Create department-level quality scorecards and audit reports.
• Monitor recurring errors and identify trends across teams.
• Conduct random/sample audits to independently verify quality.
• Identify processes that can be standardized, automated or simplified.
• Present audit findings and improvement recommendations to management.
• Follow up with department heads until corrective actions are implemented.
• Help create a company-wide culture of process discipline, accountability and continuous improvement.

What We Are Looking For

• 3–6 years of experience in Quality Assurance, Process Auditing, Operations Excellence, Internal Audit, Process Improvement or similar roles.
• Experience in an IT services company, digital agency, BPO/KPO, performance marketing company or other multi-department service organization is preferred.
• Bachelor’s degree in Business, Management, Engineering, Technology, Commerce or a related field.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail.
• Strong understanding of SOPs, process mapping, audit methodologies and Root Cause Analysis.
• Comfortable working with data, Excel/Google Sheets, dashboards and reports.
• Ability to communicate audit findings clearly and professionally.
• Ability to question existing processes and challenge assumptions with data.
• Strong follow-up and stakeholder-management skills.
• High level of integrity and independence.

Added Advantages

Experience or certification in any of the following would be an advantage:

• Lean Six Sigma
• ISO Quality Management Systems
• Internal Auditing
• Business Process Management
• Project Management

How Success Will Be Measured

Your performance will be measured through indicators such as:

• Reduction in recurring errors
• Improvement in SOP compliance
• Audit completion and coverage
• Corrective-action closure rate
• Reduction in delivery/client-related quality issues
• Improvement in department quality scores
• Number and impact of process improvements implemented
• Identification and prevention of operational risks

Who Will Succeed in This Role?

You may be a great fit if you are the kind of person who:

• Notices problems others miss.
• Loves finding the root cause behind recurring issues.
• Believes every recurring problem should eventually become a process improvement.
• Can work independently without being influenced by individual departments.
• Uses data rather than assumptions.
• Doesn’t just report problems—you follow through until they are solved.

If you enjoy understanding how businesses operate and improving the systems behind them, we’d love to hear from you.