Quality Auditor

Datamark, Inc.; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading outsourcing firm in Mumbai is seeking a committed Quality Auditor to enhance operational excellence. The candidate will assess and ensure the quality of various processes through detailed auditing practices. Responsibilities include understanding process flows, meeting quality audit targets, and providing team feedback. Ideal candidates have a high school diploma and at least 6 months of related experience. Competitive salary and standard work environment offered.

Qualifications

• At least 6 months of experience in a related project with proven performance.
• Minimum 6 months experience in a Quality Auditor role or similar capacity.

Responsibilities

• Understand and document the process flow.
• Meet daily quality audit targets.
• Provide constructive feedback to team members.
• Analyze team performance data on quality metrics.

Skills

Detail-oriented

Analytical skills

Attention to quality metrics

Education

High School diploma or equivalent

Job description

DATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through detailed auditing practices.

The ideal candidate will be responsible for maintaining and improving the company’s quality standards as outlined by project requirements and client specifications. This role also involves understanding quality metrics and their impact on overall project performance.

Key Responsibilities:

• Fully understand and document the process flow.
• Familiarize with the quality standards set by clients and the requirements of different projects.
• Consistently meet daily quality audit targets and adhere to audit patterns.
• Provide timely and constructive feedback to team members to enhance their quality performance.
• Stay updated on process changes and communicate effectively with team members regarding these updates.
• Analyze team performance data on quality metrics and develop action plans for improvement.

Qualifications:

• Minimum Qualifications:
• Education Requirement: High School diploma or equivalent.
• Field Experience:
• At least 6 months of experience in a related project with proven performance.
• Position Experience:
• Minimum 6 months experience in a Quality Auditor role or similar capacity.
• Other Qualifications:
• Completion of at least 12 months with DATAMARK.
• A minimum of 6 months in the current process.
• No client escalations in the past 6 months.
• No behavioral or adherence issues reported in the last 6 months.

Work Environment:

• Sedentary work may be required: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly to move objects, including the human body.
• The role requires close visual acuity for tasks such as preparing and analyzing data, transcribing, checking computer terminals, and extensive reading.
• The worker will not be substantially exposed to adverse environmental conditions typical of most office environments.