Process & Quality Analyst

Miles Education; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Miles Education is hiring a Process & Quality Analyst in a hybrid role to analyze accounting and tax processes, document requirements, and support automation initiatives. The role collaborates with Automation Developers, Process Owners, and SMEs to improve workflows and ensure quality standards.

The ideal candidate will design and execute test plans, write clear user stories, and drive continuous improvements across the SDLC, delivering measurable business value.

Qualifications

• Proven experience analyzing and documenting business processes at detailed and strategic levels.
• Ability to identify, evaluate, and recommend process improvements and automation opportunities.
• Experience translating business requirements into functional specs, user stories, and acceptance criteria.
• Skilled in facilitating requirements workshops and impact analysis.
• Experience developing and executing test plans, cases, and scripts for QA and UAT.

Responsibilities

• Analyze business processes to map workflows for automation and tech solutions.
• Document opportunities for standardization and process improvements.
• Gather requirements using Agile/Scrum; write Epics, Features, and User Stories; define acceptance criteria.
• Facilitate requirements walkthroughs and sign-offs with stakeholders.
• Develop and execute test plans and scripts for functional, regression, integration, and UAT.
• Identify defects, coordinate with developers to resolve issues, and validate fixes.
• Support change management and business readiness for new solutions.

Skills

Business analysis

Requirements elicitation

Stakeholder collaboration

Agile & Scrum

Test planning

UAT testing

Process improvement

Documentation

Tools

Oracle

SQL

MongoDB

Excel

SharePoint

Job description

About the company:

Miles has partnered with a leading global professional services firm (our client), ranked in the Top 20, as they build their Global Capability Center (GCC) in India. Join our clients dynamic team to be part of this exciting growth journey.

Our team of credentialed audit experts work with businesses and industry leaders to avoid financial and business risk that can be distracting, costly, and debilitating if not mitigated. We work with companies to improve financial reporting capabilities, internal controls, evaluate accounting issues, and stay ahead of the curve with new accounting regulations that could have potential impact on long-term business growth. We help companies assess the quality of information they use to make strategic business decisions, and help identify areas where they can improve operating efficiencies.

• Skillfully and accurately performing audits
• Preparing audit work papers and adjusting trial balances
• Compiling financial statements into a written report to be presented
• Creating and strengthening relationships with coworkers and clients

Job summary

The Process & Quality Analyst is a hybrid role combining business analysis and quality assurance responsibilities. The PQA works with business and technology stakeholders to analyze accounting and tax processes, recommend process improvements, and support the delivery of automation and technology solutions that drive efficiency, scalability, and business value.

This role is responsible for defining and documenting business requirements and processes, as well as developing and executing test plans to ensure solutions meet business needs and quality standards. The BQA collaborates with internal and external team members including Automation Developers, Process Owners, Business SMEs, and Application Architects to identify and eliminate wasteful processes, standardize workflows, and support change management for new technology implementations.

The ideal candidate brings an analytical, detail-oriented mindset, curiosity, and a relentless drive for improvement, supported by the tools and resources of an innovation-focused team. The environment is dynamic and challenging, requiring adaptability and a focus on measurable outcomes such as ROI, increased revenue per employee, reduced time to value, fewer errors and rework, improved data quality, and the elimination of mundane tasks.

Position Responsibilities

Business Analysis

• Analyze business processes at both micro and macro levels to create a complete picture of workflows and requirements for automation and technology solutions.
• Identify and document key opportunities for process improvement and automation, driving standardization across business processes.
• Become a subject matter expert on the business processes being analyzed for automation and technology enhancement.
• Collaborate with stakeholders to perform impact analysis, facilitate process documentation changes, and support business readiness and adoption for new solutions.
• Gather requirements using Agile and Scrum methodology; document in Epics, Features, and User Stories; define acceptance criteria and appropriately size stories.
• Facilitate and coordinate requirements walk-throughs and sign-offs with key business and technology stakeholders.
• Influence and drive work among disparate teams with competing priorities, acting as a trusted advisor by providing objective, practical, and relevant ideas and insights.
• Lead collaboration activities with internal and external stakeholders throughout the automation and technology product lifecycle.

Quality Assurance

• Develop and execute test plans, test cases, and test scripts based on business requirements for User Acceptance Testing (UAT) and business quality assurance of automation solutions.
• Perform functional, regression, integration, and UAT testing to ensure solutions meet business needs and comply with quality standards.
• Identify, document, and track defects; work with developers to resolve issues and validate fixes.
• Continuously monitor implemented solutions for optimal performance and opportunities for continuous improvement; help resolve business-related issues as they arise.
• Support change management and business readiness for new technology implementations by validating solution quality and user experience.
• Work within defined Software Development Lifecycle (SDLC) governance processes.

Qualifications Needed

• Proven experience analyzing and documenting business processes at both detailed and strategic levels.
• Ability to identify, evaluate, and recommend process improvements and automation opportunities.
• Experience gathering and translating business requirements into functional specifications, user stories, and acceptance criteria.
• Skilled in facilitating requirements workshops, impact analysis, and process documentation changes.
• Demonstrated ability to develop and execute test plans, test cases, and scripts for functional, regression, integration, and user acceptance testing (UAT).
• Experience identifying, documenting, and tracking defects, and collaborating with development teams to resolve issues.
• Familiarity with quality assurance methodologies and tools, ensuring solutions meet business needs and quality standards.
• Strong interpersonal skills for building collaborative relationships with stakeholders, including business SMEs, developers, and process owners.
• Ability to communicate complex concepts clearly to both technical and non-technical audiences.
• Experience facilitating requirements walk-throughs, sign-offs, and change management activities.
• Proficiency in Microsoft Office 365 suite (Excel, Flow, Forms, SharePoint, PowerPoint, etc.).
• Experience with Agile and Scrum methodologies, including working within Software Development Lifecycle (SDLC) governance.
• Analytical mindset with attention to detail and a focus on measurable outcomes (ROI, error reduction, data quality, etc.).
• Demonstrated ability to monitor implemented solutions for performance and identify opportunities for continuous improvement.
• Adaptive and innovative, with a continuous learning and growth mindset.
• Willingness to coach and mentor colleagues and contribute to a culture of improvement.

Preferred Skills

• Foundational and working knowledge of the accounting industry, including tax and audit.
• Foundational knowledge of process improvement methodologies (Lean Six Sigma) and process documentation standards (e.g., BPMN).
• Experience with data analysis leveraging database principles (Oracle, SQL, MongoDB, etc.) is a major plus.
• Prior consulting experience.