Quality Manager - US Mortgage Underwriting

Hyrix; Pune District; Sur place; INR 1 800 000 - 2 200 000; Plein temps

Résumé du poste

Hyrix in Pune is seeking an experienced Quality Manager for its US Mortgage Underwriting process. You will lead quality assurance, conduct audits of underwriting files, and ensure compliance with FHA, VA, Conventional, Jumbo, and agency guidelines.

You will analyze metrics, drive process improvements, provide coaching to underwriters, and collaborate with operations, clients, and training teams. Proficiency in Excel and PowerPoint, plus strong communication and stakeholder management, are

Qualifications

• 8–12+ years of experience in US Mortgage Underwriting industry.
• Minimum 3 years as Quality Manager/Assistant Quality Manager/Quality Lead handling US Mortgage Underwriting.
• Strong understanding of FHA, VA, Conventional, Jumbo, Agency underwriting guidelines.
• Excellent auditing, analytical, reporting, and problem-solving skills.
• Experience handling client audits and quality governance.
• Excellent communication and stakeholder management skills.

Responsabilités

• Manage end-to-end Quality Assurance activities for the US Mortgage Underwriting process.
• Conduct quality audits of underwriting files to ensure adherence to guidelines.
• Monitor underwriting decisions for accuracy, consistency and regulatory compliance.
• Analyze quality metrics, identify trends, and recommend process improvements.
• Perform RCA and implement CAPA; calibrate sessions with teams.
• Prepare quality dashboards, MIS reports, and performance scorecards.
• Provide coaching to Underwriters and Team Leaders; drive continuous improvement.

Connaissances

US Mortgage Underwriting

Quality Assurance

Auditing

Data analysis

Stakeholder management

MS Excel

PowerPoint

Reporting tools

Outils

MS Excel

PowerPoint

Description du poste

# Quality Manager - US Mortgage UnderwritingLocation:PuneIndustry:BPM / BPOPosted:8/7/2026Full TimeCustomer Success, Service & Operations - Any RolesUS Mortgage underwritingquality managerquality lead## Job DescriptionDear Applicant,Hiring for Quality Manager - US Mortgage UnderwritingLocation - PuneUS Night shiftWFONotice - upto 1 monthCtc - 18-22lpa (Depends on last drawn)Role :Quality Manager : 8–12+ years of overall experience in the US Mortgage Underwriting industry.Minimum 3 years of experience as a Quality Manager, Assistant Quality Manager, or Quality Lead handling the US Mortgage Underwriting process.Job SummaryWe are hiring an experienced Quality Manager for our US Mortgage Underwriting process. The ideal candidate should have extensive experience in mortgage underwriting quality, auditing, compliance, and process improvement. This role requires strong leadership skills, in-depth knowledge of US Mortgage guidelines, and the ability to drive quality excellence across underwriting operations.Key ResponsibilitiesManage end-to-end Quality Assurance activities for the US Mortgage Underwriting process.Conduct quality audits of completed underwriting files to ensure adherence to investor and client guidelines.Monitor underwriting decisions for accuracy, consistency, and regulatory compliance.Analyze quality metrics, identify trends, and recommend process improvements.Perform Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA).Conduct calibration sessions with Operations, Clients, and Training teams.Prepare quality dashboards, MIS reports, and performance scorecards.Provide coaching and constructive feedback to Underwriters and Team Leaders.Ensure compliance with FHA, VA, Conventional, Jumbo, Agency, and Client underwriting guidelines.Support internal and external quality audits.Drive continuous improvement initiatives to enhance quality scores and reduce defects.Lead, mentor, and develop the Quality team.Mandatory SkillsExperience in US Mortgage Underwriting Quality is mandatory.Strong understanding of underwriting quality standards and mortgage compliance.Excellent auditing, analytical, reporting, and problem-solving skills.Experience handling client audits and quality governance.Excellent communication and stakeholder management skills.Proficiency in MS Excel, PowerPoint, and reporting tools.Interested Candidates contact HR Umme@ 8655884775 / [e-mail]